thread Re: Account wont activate in Community Corner

Account wont activate

maekandoo — Sat, 03 Sep 2022 13:20:38 GMT

Just setting up Square reader and despite repeated attempts and checking info I provided account repeatedly failing to activate. Need reader for event tomorrow...any help welcomed!!!

Re: Account wont activate

Breffni — Tue, 06 Sep 2022 07:18:36 GMT

Hi @maekandoo, thanks for your post, I see this is your first time here so welcome to the Seller Community 👋

Firstly, apologies for the delayed response, and secondly I'm sorry to hear you had issues activating your account.

We do have some tips available on activating your account, which runs through potential scenarios such as Square being unable to verify your identity. This can happen if we've been unable to match your details up on the electoral role, usually if you have moved house recently.

We try 4 times to match up your information, if all fail you would need to contact our support team directly. Unfortunately, we can't access account-specific information here in the community.

Please let me know if you are still needing assistance activating your account and setting up your Reader.

Re: Account wont activate

Donnalisa — Sun, 20 Nov 2022 10:11:57 GMT

Hi, I am having the same issue. Unable to verify my identity. Each time I contact the chat or speak with an agent I am told an email will be sent requesting more information. I just get sent the same email that puts me back in a loop of no help again. How can I get past this? Donnalisa

Re: Account wont activate

Emma_ — Mon, 21 Nov 2022 17:20:03 GMT

Hi @Donnalisa. I'm sorry to hear that you're running into this. The best course of action is to contact our support team. If you already contacted our team and didn't hear back yet, please send us a private message through our social media channels (Facebook, Twitter or Instagram) and our team can give you an update.

Re: Account wont activate

sonoko_obuchi — Fri, 02 Dec 2022 20:17:31 GMT

same problem. bought for an event tomorrow and very disappointed that this is essentially useless. The tips are useless too ("type your name correctly") I mean....