Samsung s22 won't connect to square

K20mby — Wed, 25 Jan 2023 17:28:18 GMT

My s22 will not connect to my square pos in my taxi

Re: Samsung s22 won't connect to square

Breffni — Thu, 26 Jan 2023 10:09:20 GMT

Hi @K20mby, thanks for flagging this in the Seller Community.

I had a look and the Samsung s22 is listed as a compatible device so we should be able to get it connected again.

Please try these steps in order:

Make sure the Square Point of Sale app and the operating software is up to date
Forget the reader from the device's Bluetooth setting
Turn the Bluetooth off and back on
Turn the device off and back on
Hard reset of the reader -- hold the button for around 20 seconds, wait for the lights to turn orange, then red, then release the button when all the lights have stopped flashing
Go back into the Square Point of Sale app > Settings > Hardware > Card readers > Connect a reader and follow the prompt

Let me know how it goes!