thread Re: locked out need four digit code in Community Corner

locked out need four digit code

AudreyNonnymus — Sun, 05 Feb 2023 21:57:56 GMT

Hi - am new to Square, using it for a contributions to a charitable group. I added a Team Member so someone else could take payments. Am now unable to move forward or back unless I enter a 4 digit code. 4 digit code?? I've missed this somehow. Not being given any options. I've tried uninstalling and re-installing app twice but it just brings me straight back to demand for a 4 digit code I do not have. Please heeeelp, Square reader is about to be drop-kicked across Clapham Common....

Re: locked out need four digit code

k_atie — Mon, 06 Feb 2023 15:43:26 GMT

Heya @AudreyNonnymus, thank you for your post! I hope I got to your post on time before your reader ended up being kicked out the window. 😅

It sounds like the team passcode was activated. You can change this directly within your Point of Sale app. Note: Disabling passcodes will prevent team members from logging in to the point of sale with a team passcode or personal passcode.

From the navigation menu, tap More.
Tap Settings > Security > Passcodes.
Toggle off Allow Team Passcode.

If you don’t remember your passcode, it can be found in your profile from the Team tab of your online Square Dashboard.

Hope this helps!

Re: locked out need four digit code

AudreyNonnymus — Mon, 06 Feb 2023 18:19:10 GMT

Ahhh - it does help! I finally managed to sort this out. Reader is still intact!! Thank you very much Skyler, I hope you have a good evening x