thread square reader not accepting contactless in Community Corner

square reader not accepting contactless

gunnersgoodies — Mon, 05 Feb 2024 03:03:24 GMT

I cant seem to get my square reader to accept contactless payments? Is anyone else experiencing this?

I have tried to reset, pair (just about everything), and having no luck.

Any help would be appreciated

Re: square reader not accepting contactless

Laurie_ — Tue, 06 Feb 2024 04:47:22 GMT

Hi @gunnersgoodies,

I'm sorry to hear about the issues you're having with your reader!

If you've exhausted the troubleshooting options on this page, the next step would be to reach out to our Support Team for further assistance. If your reader is showing signs of damage and is still within the warranty period, you can submit a warranty claim online.

You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.

1. Sign in to your Square account.

2. Head to our contact page https://squ.re/3AWfZs2.

3. Go to "Other", then "I don't see my issue".

4. Click "Message us", "Email us" or "Call Us".

Or, if you see the new chatbot help flow, type “support” to bring up a list of contact methods.

Re: square reader not accepting contactless

gunnersgoodies — Tue, 06 Feb 2024 05:02:09 GMT

Hi Laurie,

Thank you. I have been in touch with Square today, and a replacement is being sent out.

Re: square reader not accepting contactless

Breffni — Wed, 07 Feb 2024 13:35:20 GMT

Thank you for letting us know @gunnersgoodies!