Help needed with Identity Verification

AmyJean05 — Fri, 12 Apr 2024 11:51:55 GMT

I'm setting up my account first the first time, and have one attempt left to verify my account as every **bleep** time it is unable to verify me.

My name, address and phone number are all correct, but I'm having trouble with the identification documents thing.

I don't have a passport so that's not an option.

I only have a learner permit, however any attempts to use that have failed.

I'm on my family's Medicare card, which also didn't work.

I'm 18 so I just registered for my own medicare card (literally five minutes ago)

Reckon my own Medicare card will work? I only have one verification attempt left so I'm STRESSED

Re: Help needed with Identity Verification

Lou8 — Mon, 15 Apr 2024 16:29:52 GMT

Hi @AmyJean05, thank you for posting and welcome to the Community 🙂.

I'm sorry to hear you're having issues completing the signup process.

You can verify your identity using your Medicare card.

However, before proceeding to your last verification attempt, I recommend reading over our
Sign Up Troubleshooting article.

I hope this helps! Feel free to reach out if you have further questions.