https://community.squareup.com/t5/Community-Corner/A-refund-today-can-be-a-customer-tomorrow/m-p/841788#M17593 <P>Ever had someone ask for a refund and your first thought is “this is gonna hurt”?</P><P>&nbsp;</P><P>Short term, yeah. But this is one of those moments people remember.</P><P>&nbsp;</P><P>Across TicketsCandy events, we keep seeing the same pattern:</P><P>&nbsp;</P><P>- Clear refund policies cut support complaints by about 18–25%<BR />- Replies within 24h lead to ~30% more people coming back to future events<BR />- Vague or hidden policies? Up to 2x more chargebacks</P><P>&nbsp;</P><P>Most people just want to feel treated fairly.</P><P>&nbsp;</P><P>If the policy is easy to understand and you respond fast, even a refund can turn into a repeat customer.</P> Wed, 29 Apr 2026 22:49:27 GMT TicketsCandy 2026-04-29T22:49:27Z https://community.squareup.com/t5/Community-Corner/A-refund-today-can-be-a-customer-tomorrow/m-p/841788#M17593 <P>Ever had someone ask for a refund and your first thought is “this is gonna hurt”?</P><P>&nbsp;</P><P>Short term, yeah. But this is one of those moments people remember.</P><P>&nbsp;</P><P>Across TicketsCandy events, we keep seeing the same pattern:</P><P>&nbsp;</P><P>- Clear refund policies cut support complaints by about 18–25%<BR />- Replies within 24h lead to ~30% more people coming back to future events<BR />- Vague or hidden policies? Up to 2x more chargebacks</P><P>&nbsp;</P><P>Most people just want to feel treated fairly.</P><P>&nbsp;</P><P>If the policy is easy to understand and you respond fast, even a refund can turn into a repeat customer.</P> Wed, 29 Apr 2026 22:49:27 GMT https://community.squareup.com/t5/Community-Corner/A-refund-today-can-be-a-customer-tomorrow/m-p/841788#M17593 TicketsCandy 2026-04-29T22:49:27Z