thread Shipping not being added to checkout in Community Corner

Shipping not being added to checkout

MusicCity — Thu, 23 Nov 2023 09:15:22 GMT

Hi, I have tried to setup shipping rates to some of my shop items, but they do not showup on the checkout when i have gone into the web site. can someone help me please as i have a couple of customers that are trying to order online.

I would like to add more stock stock on line but I need to add shipping.

Cheers Stephen

Re: Shipping not being added to checkout

Lou8 — Thu, 23 Nov 2023 10:10:46 GMT

Hi @MusicCity, thank you for your message!

I'm sorry to hear you're having difficulties with the shipping rates on your website.

The issue might be down to fulfillment settings. The easiest for us to help you troubleshoot and make sure your settings are correctly set would be to impersonate your account.

Since I don't have visibility on your account on Seller Community, I invite you to reach out to our Support Team by email or phone. One of my colleague would be more than happy to assist you.

Re: Shipping not being added to checkout

doc_choc — Tue, 12 Dec 2023 19:56:31 GMT

Hi @MusicCity did you manage to resolve this issue or do you require some help still?