thread Re: Getting Started with Square - How can I talk to a salesperson? in Community Corner

Getting Started with Square - How can I talk to a salesperson?

jimwolff — Thu, 16 Oct 2025 13:28:40 GMT

Hello, We are interested in using Square for our gift shop, but I cannot figure out how to speak to someone there. It seems that Square expects you to just create and account and start using the product?

We would like to have a salesperson consult with us to make sure everything we need could be handled with the solution, and what would be the hardware options best suited for us.

Does anyone have a recommendation for how to get someone on a phone call?

Thanks,

Jim

Re: Getting Started with Square - How can I talk to a salesperson?

kristen — Thu, 16 Oct 2025 21:44:49 GMT

Hi @jimwolff, welcome to the Square Community, and great question! If you haven't already, you can fill out this form for Sales to contact you directly. And a great resource for folks newer to the community is this Get Started guide that helps you get the most out of your experience here. Of course if you have any questions, don't hesitate to leave a comment or start a new discussion. Thanks for coming by! 😊

Re: Getting Started with Square - How can I talk to a salesperson?

jimwolff — Mon, 20 Oct 2025 16:48:22 GMT

Thanks, Kristen - I've filled out that form a half dozen times and nobody has contacted me (or if they have, haven't left a message). Maybe I'll just keep filling it out every day or two until I get a bite.

Re: Getting Started with Square - How can I talk to a salesperson?

kristen — Tue, 21 Oct 2025 01:38:35 GMT

😬 oof - that's definitely not a great experience, but I appreciate you letting us know. I'm not familiar with sales processes, but I wonder if maybe it's something as simple as verifying your Square account or bank account. Again, just guessing here and you may have already done those things. But I was thinking of actions that might help sales determine that a contact is actually a human and not a bot or spam.

@jimwolff have you tried calling the (800) 470-1673 sales number? Maybe that would be speedier, but I'll keep poking around and figure out how to get you helped, too. Thank you for your patience!