thread Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄 in Community Corner

If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

isabelle — Mon, 16 Dec 2024 14:55:26 GMT

Hi Seller Community. We here at Square are wondering...

If you had to pick one feature you feel Square's platform is missing, what would it be?

We look forward to reading your replies! 👀

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

GourmetOnWheels — Thu, 11 Nov 2021 00:35:10 GMT

I would like for Square to make all functions available on all services Retail, POS, Register, Restaurant, etc.

René

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

Karemrg — Thu, 11 Nov 2021 00:48:12 GMT

Literally, this!!!

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

rjonin — Thu, 11 Nov 2021 00:49:14 GMT

I would looove to see a chatbot for online & appointments.

The same functionality across every offering.

🤓

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

Karemrg — Thu, 11 Nov 2021 00:49:45 GMT

Aside from the above mentioned by @GourmetOnWheels preorders for a specific time and date. 'come on...

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

ckmc — Thu, 11 Nov 2021 00:54:16 GMT

Accepting EBT payments to help relevant food vendors ensure accessibility.

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

Tech-repairs — Thu, 11 Nov 2021 01:00:24 GMT

the ability to link items to service rendered. if a business uses certain items to provide a service, it would be great to have that item subtracted from inventory as to keep track of how many items are left, how often it is used between different services, and keeping track of cost helping better understand profit margins.

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

ArtisticAqua — Thu, 11 Nov 2021 01:02:43 GMT

Crypto as a payment option.

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

beckyejo — Thu, 11 Nov 2021 01:03:46 GMT

When I choose Balance from the menu, I want to see the deposits to my account -- not an advertisement for Square's checking and savings services.

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

kmschroeder — Thu, 11 Nov 2021 01:12:51 GMT

I love the option for contracts / But I’d love to see customizable (by customers) sections in them. For example, for them to fill in their phone number/address/etc..

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

thibbysicecream — Thu, 11 Nov 2021 01:34:05 GMT

Inventory that takes items out of inventory when invoiced not when paid, been waiting over 4 years for this to get fixed.

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

jjsmeatshak1 — Thu, 11 Nov 2021 01:50:18 GMT

Restaurant plus features on square register

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

heartsinbalance — Thu, 11 Nov 2021 02:00:26 GMT

1-The ability to CHOOSE/ or include ALL/ Some of my customers in marketing not just the ones who pay through credit card with Square. Perhaps figure out a way to incentivize them to use a credit card.

2-a campaign that messages clients automatically after their first visit.

3- incorporate Canva into the marketing somehow...

4- campaign to track referrals and reward clients for referrals... maybe where both get a discount?

5-default messages to set up and choose from for first visits for clients...

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

Candlestore — Thu, 11 Nov 2021 02:03:36 GMT

The ability to accept Coupons and reduce the inventory of the item sold. I have a work around but it does not reduce the inventory item.

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

RiverMaiden — Thu, 11 Nov 2021 02:10:52 GMT

As curbside has developed, it'd be nice that the customer's order isn't "fired" till they've arrived. The McDonald's app works well in this regard. You then "check in" to Curbside, tell us what slot you're in, and the payment is then taken. The food is then began to be prepared.

Customers can get their whole order ready any time, spend as much time as they'd like and when they arrive, the payment is formally taken and the food ticket is produced for the kitchen.

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

TJae101 — Thu, 11 Nov 2021 02:30:06 GMT

The ability to ask if the customer requires utensils for food orders. So much unnecessary expensive trash going out the door

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

398680 — Thu, 11 Nov 2021 02:40:44 GMT

the ability to calculate a tip for service-only items in the check-out cart (currently it calculates a tip on both services and products)

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

zari_jackson — Thu, 11 Nov 2021 02:47:28 GMT

I would like the ability to charge for a project so the client can see what is all included without having to see every itemized price. Also would be nice to have a short contract from them to sign on the invoice. Maybe I'm on the wrong platform lol

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

concoctionbread — Thu, 11 Nov 2021 03:20:23 GMT

Agree to this

Re: If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

Cloud_Factory — Thu, 11 Nov 2021 04:23:42 GMT

I would love to have the ability to merge similar items together in the inventory. The first 4-5 months I used Square I would add each item into the inventory individually, say for example if you had a certain brand item that came in six different colors I would make six different entries in the inventory. They all would be identical, except of course the SKU, and in the name the only difference would be the color. Thankfully I finally discovered variants and my time entering inventory was easily cut in half! All I had to do was make the item and then fill in all the info and make a variant for each color. Making a new color and putting in the SKU took like 30 seconds compared to the old way of making a whole new entry and spending 3-5 minutes per color change. Now half of my inventory looks super nice and has dropdowns and the other half looks like a kindergartener put it in lol. I would love to be able to click on the old ones and for example click on a cup that I'm selling and click on all of the different colors for it and then have a button, off to the side, that would pop up and say "merge" like it does when you go to the customer section and find a customer with multiple entries. Then I could click yes and it would bring up a box with all the info for each entry point and all the colors now logged under variants. Then it would let you look it over and edit anything you need to and when you were satisfied you could click save and it would merge them while also moving all the history for each item into that new slot as well. The only way we currently have to do this is by making a whole new one and putting them all into it and then deleting all the old ones which makes our inventory history look absolutely appalling and also making it look like we took HUGE losses on products. Thank you for your time and sorry for the long post. Keep up the great work! Oh!, one more thing. It would also be nice if you guys implemented a tier system with certain levels that you could hit throughout the year and each time you reach a certain level of sales maybe you guys could lessen what you take in fees. I understand you have to make money as well but after paying over a couple grand for your hardware and then the monthly fees for the inventory system and any other add-ons we choose to use it really starts to add up! Each time we pick a new feature like a mailing campaign or payroll we get charged more. I think the card swipe fees are fine but when you also take 3.5% of the total sale (then drop to 2.5% after a certain amount of swipes per day) it really starts to add up. It would really be nice if like every 10k or 50k etc. in sales you hit for the year that the percent you guys take of sales could drop slightly. I'm already over 5 grand in credit card processing charges and we haven't even been open for a year yet! It just seems like this is way more than it should be but maybe it's just me? It is my first time owning a business so I don't truly know what is considered normal. In the past I was a GM for a couple different companies and I only ever remember hearing the owners gripe about the 35 or 25 cent swipe fees. If anyone can shed some light on this I would be grateful. Thanks!