thread Re: What helps you feel connected to your customers? 🤗 in Community Corner

What helps you feel connected to your customers? 🤗

isabelle — Mon, 16 Dec 2024 14:24:33 GMT

Hey Seller Community! 💕 Our question of the week is...

What helps you feel connected to your customers? 🤗

Is it when they leave feedback? Say thank you? Have a returning customer? Can't wait to read your replies! Thanks ✨

Re: What helps you feel connected to your customers? 🤗

Candlestore — Wed, 09 Feb 2022 17:20:28 GMT

Talking to them when they are in our store.

Re: What helps you feel connected to your customers? 🤗

JUYBoutique20 — Wed, 09 Feb 2022 21:10:20 GMT

The conversations that we have when they come in. I love that they want to share moments about their lives with me. I wanted to create a place where my clients are comfortable...it feels like family when they come in...

Re: What helps you feel connected to your customers? 🤗

MudFire_Dex — Wed, 09 Feb 2022 21:43:29 GMT

I love when they tag us in their "in-use" photos with something they made at our studio and/or when they post about a successful sale or show (for those involved in our mentorship program in particular).

Re: What helps you feel connected to your customers? 🤗

Minion — Thu, 10 Feb 2022 00:17:56 GMT

I enjoy when customers ask questions about the products used and reasonings. I spend a lot of time researching products, different application process and have certain reasonsings on when and why I would apply this product vs. this product. So it's nice to connect with them when they want to learn more as well.

Re: What helps you feel connected to your customers? 🤗

rtfulk — Thu, 10 Feb 2022 15:39:58 GMT

We don't have a brick & Mortar store, we are mobile. We connect with our customers through facebook lives, when they pop in we also recognize them and carry a conversation like that. We encourage customers to come out and meet us at events we do from the Midwest to the east coast. We sell children's clothing, so we always encourage them to post photos and tags us in them. We call them Korie's Super Models.

Re: What helps you feel connected to your customers? 🤗

Christinedoris — Thu, 10 Feb 2022 15:57:49 GMT

When the customer ask us about the material and quality of the product. We take pride in searching for apparel, to know that my customers are mostly satisfied with their product/s. We also recommend our customers to sign up for our news letter; they can always get first experience when new products arrive!

Re: What helps you feel connected to your customers? 🤗

HC_Charlie — Thu, 10 Feb 2022 17:08:20 GMT

Great question! I know without my customers I'd have no business lol. I think I feel the most connection when they leave a review or comment on social media. Sometimes it's a struggle to get an engagement beyond just a like. It's also great when I have a customer who enjoys chatting and engaging in person when they are shopping in the store. Some customers prefer just to shop quietly and quickly, but those that linger, browse, and chat enable me to find out more about those customers: how they found the store, their interests, stories about their family and friends, etc. And that type of engagement is so important to establish a long-term relationship and also tailor advertising and marketing approaches.

Re: What helps you feel connected to your customers? 🤗

LocavoreStore — Thu, 10 Feb 2022 17:16:02 GMT

We try to create a personal rapport with most of our regulars. Once you start greeting them by name, pretty soon they're talking about what their great aunt Kathy made for Thanksgiving 4 years ago, asking if you had a good weekend, and forgetting that everything in the world is kinda stressful lately. A part of me kinda hates running errands/getting groceries/etc... But if I find myself in a friendly environment, I don't mind so much. Hopefully, we are able to do this for at least one of our customers every day.

Re: What helps you feel connected to your customers? 🤗

DinaLRosenberg — Fri, 11 Feb 2022 02:10:41 GMT

When the pandemic began in March 2020 we closed our retail store like most. We weren't sure what to do, and how to stay connected to our customers.. so we decided to go live on Instagram every night.. yup- every single night. We did this for 2 1/2 months.. and we continue to show up live every Friday night.. we interact, we laugh and joke- we get to know everyone. Social Media is truly a wonderful two-way-street of communication If you use it the right way.

Re: What helps you feel connected to your customers? 🤗

Madidani63 — Fri, 11 Feb 2022 15:02:50 GMT

Communicating with my customers to make sure we are on the same page and they are getting the product they want (and getting positive feedback) . Emailing has been a very good thing! 🙂

Re: What helps you feel connected to your customers? 🤗

TCSlaguna — Fri, 11 Feb 2022 18:32:52 GMT

We feel connected to the customers when they take a seat on our two couches and talk to us. We have a lot of returning and new customers that will want to talk to us about their self growth and how the store has helped them in their journey. That really is rewarding to us, as it fulfills our mission statement.

We also like to do free quarterly events where we have music and some snacks, maybe a little discount on products and services. This really creates a sense of community and togetherness.

Re: What helps you feel connected to your customers? 🤗

Thevioletfox — Fri, 11 Feb 2022 19:05:42 GMT

Instagram (or #Bookstagram, as we call it in the book world) is actually HUGE. I get to see what other people are reading, what they love, what they don't, share my own book reviews, get and give book recommendations, and get to interact with readers all over the world. The love of books bridges borders, beliefs, and differences 🙂

Re: What helps you feel connected to your customers? 🤗

homeprogreen — Sat, 12 Feb 2022 14:29:27 GMT

I just get to know them as the spend time in the shop.

Re: What helps you feel connected to your customers? 🤗

Aweston81 — Mon, 14 Feb 2022 11:30:03 GMT

Honestly something as simple as the fact that I designed the item behind the click that made the purchase. Something I created inspired someone to buy one of my products I don't think anything else in retail could make me feel closer to someone.

Re: What helps you feel connected to your customers? 🤗

Stacelyn24 — Mon, 14 Feb 2022 16:53:47 GMT

In the beauty business we usually work first hands with our clients. Being that I'm the owner of a nail studio...we definitely work one on one with their hands (pun intended lol). Majority of our clients are repeat business (about 80%). We connect with them on a personal level while servicing them for their nail needs. We learn birthdays, graduations, promotions, etc...and they learn ours as well. A great feedback, referrals, and quite a few bring little gifts back from when they go on vacations....all of these are appreciated!!

Re: What helps you feel connected to your customers? 🤗

GoodKarmaB — Tue, 15 Feb 2022 13:14:10 GMT

I like connecting with my customers at events and answering the phone when they call regarding a product or concern

Re: What helps you feel connected to your customers? 🤗

shopfybr — Tue, 15 Feb 2022 13:55:55 GMT

When I have a great conversation with a customer in our shop, or when I'm away from the shop and receive a compliment from someone I've never met. Makes me feel like we're doing something right!

Re: What helps you feel connected to your customers? 🤗

ReginaRMT — Tue, 15 Feb 2022 14:01:16 GMT

Feedback is always great for me. What is even better is when they refer a new patient to me. Word of mouth is really something that cannot be bought( or maybe it can but is not real).

Re: What helps you feel connected to your customers? 🤗

HC_Charlie — Tue, 15 Feb 2022 15:52:18 GMT

I think those personal details like birthdays, anniversaries, children/grandchildren names, etc. is so important to making connections. I sometimes will put a "note" in the customer's info so I don't forget...is that cheating LOL ?! I just wondered something Square...if we use Loyalty or have a person check in at the register, if a special notes field could show up on the Register to let us know quickly some of those notes, or is it happens to soon be their birthday? I know birthday collection is an option for Square customers but I have not yet utilized this feature.