thread Re: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT in Community Corner

DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

gcalab — Sun, 21 Jun 2020 05:46:40 GMT

DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT IN THE WEBSITE. WE LIVE IN AUSTRALIA AND DO NOT DEAL WITH ZIP CODES AT ALL, THE ONLY THING WE NEED WITH CREDIT CARDS ARE THE NUMBER, EXPIRY DATE AND CVV. THANKS

Re: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

Remi — Mon, 22 Jun 2020 06:01:45 GMT

This does seem like another quirk of a non localised system ... that said, I've not seen the ZIP requirement on other systems when paying with credit card. I'm sure a Square/Weebly rep will chime in with some insight.

There have been a bunch of US standards creeping in to things that should be localised for Australian/other localities. Just happens that Australians seem to be the biggest market outside the US, yet stuff gets retrofitted.

We had to ask for some time for the Default country to be changed to Australia — we were told "we'll let you know as soon as we can" ... and it seems this has silently snuck through. So hopefully we'll get an update on the ZIP inclusion soon too.

Re: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

Seamus — Tue, 23 Jun 2020 06:16:48 GMT

Hey @gcalab,

The presence of the Zip Code requirement is indeed one of a few features of Online Store that we're hoping to have localised for Australia, where a Post Code is not required to take a remote credit card payment. I don't have an ETA for when this may be changed, but I'll continue to pass on feedback from Australian merchants so we can hopefully better tune things to meet Australian Sellers' expectations in the future.

I'll post updates as soon as I hear of any changes that have been made to how this works!

SeaRe: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

gcalab — Tue, 23 Jun 2020 06:27:32 GMT

Hi Seamus, I really do hope that is gets rectify soon as it reflects poorly on the website. Thanks

Re: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

gcalab — Tue, 23 Jun 2020 06:29:39 GMT

Hi Remi, I have contacted asking them to rectify this as Australia does not use or recognise ZIP codes at all. It's so frustrating as it makes them and us look stupid and unprofessional hopefully something gets done soon. Thanks for your feedback also

Re: SeaRe: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

Remi — Sun, 28 Jun 2020 08:07:09 GMT

Seems there's been yet another sneaky update from the 'development' ... 'team' with no update from the reps.

It now says 'Postcode' despite it note being a requirement ... oh and if it's left blank the prompt says "please enter a valid ZIP code".

So .... while it seems to have had SOME attention, the effort is once again band-aid like.

Re: SeaRe: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

gcalab — Mon, 29 Jun 2020 10:42:47 GMT

Yes it would have been nice to have been notified but yes your right........bandaid!!!

Re: SeaRe: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

Seamus — Tue, 30 Jun 2020 01:20:05 GMT

Hey @gcalab,

This change in wording is part of some of the ongoing work the eCommerce team are doing to better localise the platform for Australia. I agree, it's a change that has a relatively small impact on how the checkout flow currently works - I imagine a change in wording here was a quick win, while overhauling the way the checkout flow works in a larger capacity will require more back end engineering work.

I know the eCommerce team are continuing to look into ways we can better localise the experience for Australian merchants and customers, and will let you know once I hear of any further changes!

Re: SeaRe: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

JZIMMER — Fri, 18 Dec 2020 21:58:34 GMT

Has this been rectified as yet? I have a store ready to go, but tested before promoting it and I get constant errors with credit card payments as in AUSTRALIA postcode is NOT a requirement. HELP!!!!!!!!

Re: SeaRe: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

Seamus — Mon, 21 Dec 2020 01:57:39 GMT

It has not yet unfortunately @JZIMMER - for now we recommend entering the billing post code, if you would like to file a support ticket you can also do so via this form - it may be useful in terms of tracking info such as web browser. Are you seeing the same issue across different browsers?

Re: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

Baysidesoap — Wed, 19 May 2021 02:36:54 GMT

Any updates on this? It's very frustrating as an Aussie and a barrier to sales for us that is making me consider another cc provider unfortunately.

Re: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

Arie — Wed, 19 May 2021 05:06:06 GMT

Hi @Baysidesoap,

Thank you for reaching out! Welcome to the Seller Community 👋

We appreciate your honest feedback, and understand your frustration.

Unfortunately, I don't have any further news on this feature request at the moment.

We're continuing to track this request with our eCommerce team, and as always, will update this thread as soon as soon as changes have been made.

Re: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

Vicsta — Tue, 08 Jun 2021 20:26:29 GMT

I too am losing custom because they are unable to process a payment. They receive message that postcode is not valid, not matter what postcode they use. I, on the other hand, testing this issue used several different postcodes - including 0000 - and the payment was processed. What the hell is going on here?

Re: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

Baysidesoap — Tue, 08 Jun 2021 23:10:58 GMT

Hi! I have overcome this by using the woosquare plus plugin. I have a Wordpress site using WooCommerce. They use the functionality that the api has to remove the postcode check completely. It’s not cheap but I also needed the other functionality. https://apiexperts.io/solutions/woosquare-plus/

my payment method is not working, asking for the poscode

kamarulariffin — Fri, 13 Aug 2021 06:45:29 GMT

how do i remove the poscode option during check out when we enter the card number. need help! thanks

Re: my payment method is not working, asking for the poscode

Arie — Sun, 15 Aug 2021 03:32:28 GMT

Hey @kamarulariffin,

Thanks for writing in and welcome to the Seller Community 🙂 👋

I've merged your question to this thread where we're tracking the option to remove postcodes from the checkout.

Re: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

Ian6 — Wed, 19 Jan 2022 13:19:21 GMT

This is a big problem - going to have to move from Square now - just does not work for Australia with post code included - appears to be okay for master card but not for visa cards

Re: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

Seamus — Wed, 19 Jan 2022 23:35:10 GMT

Hey @Ian6,

I thought this one might have been solved - I checked with a Visa and there didn't seem to be a postcode or zip requirement:

Are you seeing something different when trying to process Visa transactions?

Re: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

yarraleen — Mon, 24 Jan 2022 08:54:19 GMT

Thiis is still an issue. Or it has just come back. Just had a customer unable to process CC due to Postcode requirements in Australia for subscriptions. What is the fix?

Re: DOES ANYONE KNOW HOW TO REMOVE THE ZIP CODE IN THE CREDIT CARD SECTION AT CHECKOUT

Arie — Mon, 24 Jan 2022 23:16:51 GMT

Hi @yarraleen,

Sorry to hear you've come across this issue! Do you know if your customer entered a postcode, or left the field blank?