thread Re: POSTAGE/SHIPPING CHARGES AT CHECKOUT. in Community Corner

POSTAGE/SHIPPING CHARGES AT CHECKOUT.

LISA-LOWE — Fri, 25 Sep 2020 07:38:53 GMT

Hi there, I'm setting up my new Online Clothing Store in Australia (Only). My clothing averages out between $60/100 per piece. I want to have all my sales, totalling up to $149, be charged Postage/Delivery at $10 Australian and my sales with total purchases that add up to over $150 have Free Postage/Delivery. I have sought chat help. I was told this had been changed for me. However, it d/oes not seem to have been applied. Q1. Does it take quite a while for this to show up in my Cart/Payment area - other queries/changes have worked straight away. I have waited 2 hours.

Q2. If still not actioned tomorrow, does anyone know how I can do this on my Dashboard please?

Re: POSTAGE/SHIPPING CHARGES AT CHECKOUT.

Seamus — Sun, 27 Sep 2020 23:11:34 GMT

Hey @LISA-LOWE,

Thanks for reaching out!

While we're not able to look directly into how your account is set up, this is definitely doable! Check our support article on applying different shipping rates to your online store for more info on doing this via the Square Online dashboard. The changes on your website should be immediate.

Hope this helps, let me know if you're having any further issues setting this up.

Re: POSTAGE/SHIPPING CHARGES AT CHECKOUT.

LISA-LOWE — Mon, 05 Oct 2020 22:57:43 GMT

ALL DONE BY CHAT LINE THANKS 🙂

Re: POSTAGE/SHIPPING CHARGES AT CHECKOUT.

mlaforest — Fri, 15 Oct 2021 21:03:58 GMT

Hi Seamus

I am trying to also add free shipping if over $100 but I cant get past the "Shipping From" screen. We don't have a physical address (no store) just a PO Box and Square cant validate it.

So I can't get to the next section to put in my options.

Any suggestions please?

Mark

Re: POSTAGE/SHIPPING CHARGES AT CHECKOUT.

Arie — Sun, 17 Oct 2021 00:03:28 GMT

Hi @mlaforest,

Thanks for writing in 👋 Stepping in for Seamus here. A physical address would need to be validated for the shipping set up to be completed. Customers won't see the address the orders are dispatched from, so you could use your address as a workaround. Please let us know how you go!