thread Re: Has anyone had interactions with a fraud unit at Sutton bank? $400 was stolen from my square dbt in Banking With Square

Has anyone had interactions with a fraud unit at Sutton bank? $400 was stolen from my square dbt crd

Iamagenius — Sat, 20 Sep 2025 13:12:07 GMT

I had $400 stolen from my Square debit card. I created a police report. I filed a dispute on the four transactions. Nobody from Sutton Bank contacted me. Square is not concerned in the least. I was told I would receive calls back and got crickets.

Re: Has anyone had interactions with a fraud unit at Sutton bank? $400 was stolen from my square dbt

Donnie-M — Mon, 17 Jun 2024 16:12:47 GMT

@Iamagenius Here is the link to the most complete information and timelines. I am assuming you have done all these, but wanted to post them for posterity sake.

https://squareup.com/help/us/en/article/6597-file-a-claim-on-your-square-card

The key things I note are: Make sure you have the text alerts turned on for card not present transactions and as soon as you discover the fraud, order a new card from the app immediately.

Convenient..no..but it says 30-60 days for a response. This is the one reason I prefer credit cards versus debit cards. I don't like fraudsters having that direct line to my piggy bank.

Re: Has anyone had interactions with a fraud unit at Sutton bank? $400 was stolen from my square dbt

Lou8 — Mon, 17 Jun 2024 16:42:36 GMT

Hi @Iamagenius, thanks for posting.

I'm sorry to hear about your experience.

We don't have access to account information on the Community, so we're not able to follow up on this. I would suggest calling or emailing our Support Team directly. Someone will be able to transfer you to the right department.

PS: thank you @Donnie-M for sending this support article.