https://community.squareup.com/t5/Banking-With-Square/Dispute-on-square-Checking/m-p/745822#M8254 <P>I’m having an issue getting in touch with anybody that can give information of Fraudulent transactions made in my account. I filed a dispute but was denied and I need information in order to contact the merchant. In the account it does not state what time and where the transaction was made. How can I contact the merchant if I don’t have that information. And how can you give evidence if there is no email or number to call. I called customer service but was told to respond to email of the denial. How can I go back and forth in email when they don’t respond. Can someone advise please.&nbsp;</P> Sat, 20 Sep 2025 13:10:41 GMT Captainrex 2025-09-20T13:10:41Z https://community.squareup.com/t5/Banking-With-Square/Dispute-on-square-Checking/m-p/745822#M8254 <P>I’m having an issue getting in touch with anybody that can give information of Fraudulent transactions made in my account. I filed a dispute but was denied and I need information in order to contact the merchant. In the account it does not state what time and where the transaction was made. How can I contact the merchant if I don’t have that information. And how can you give evidence if there is no email or number to call. I called customer service but was told to respond to email of the denial. How can I go back and forth in email when they don’t respond. Can someone advise please.&nbsp;</P> Sat, 20 Sep 2025 13:10:41 GMT https://community.squareup.com/t5/Banking-With-Square/Dispute-on-square-Checking/m-p/745822#M8254 Captainrex 2025-09-20T13:10:41Z https://community.squareup.com/t5/Banking-With-Square/Dispute-on-square-Checking/m-p/745968#M8255 <P style="margin: 0;">Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/466270">@Captainrex</a>,</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Thank you for your message. I understand losing your dispute is disappointing. Unfortunately, we do not have access to the specific information you are requesting. Since we are unable to assist with this directly, I suggest continuing to follow up with Square's customer service via the provided email, even though it may take some time to receive a response.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">We appreciate your understanding <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/466270">@Captainrex</a>.</P> Wed, 14 Aug 2024 19:26:32 GMT https://community.squareup.com/t5/Banking-With-Square/Dispute-on-square-Checking/m-p/745968#M8255 MayaP 2024-08-14T19:26:32Z