thread Re: Capital Renewal in Banking With Square

Capital Renewal

phoneguy1617 — Sat, 20 Sep 2025 12:54:42 GMT

Hi. I am currently 83% paid off on my 3rd square loan. I have read that many receive a renewal offer at 60% and 80% percent. I am looking to expand. I could really use this for inventory. Could anyone let me know why I have not received another loan offer. Thanks so very much.

Re: Capital Renewal

GlassJudy — Mon, 11 Mar 2019 17:38:04 GMT

Square does not release their algorithm for determining who gets a loan offer, or when they may get it. If you want to pursue this, you'll need to contact Square Support directly:

You'll need your customer code to call. Follow the instructions below on how to get it.

Go to Square's support page.

Click “More”

Click "I don't see my issue"

Click "Call Support"

Write down your Customer Code

Call 1 855 700 6000

Re: Capital Renewal

Helen — Mon, 11 Mar 2019 17:42:26 GMT

Hello @phoneguy1617! We're not able to answer account specific questions here in the Community so do call as suggested by GlassDale. There is additional information in the Support Center: Not Your First Capital Plan.

Also, we're glad to have you here in the Community but please remember not to post the same question on multiple threads.

Re: Capital Renewal

phoneguy1617 — Mon, 11 Mar 2019 18:15:19 GMT

Thank you Helen. I was having a hard time creating a NEW TREAD. Thanks alot.

Re: Capital Renewal

phoneguy1617 — Mon, 11 Mar 2019 18:17:33 GMT

Thank you!!

Re: Capital Renewal

Helen — Mon, 11 Mar 2019 18:33:57 GMT

Ohh, understood! It looks like you're getting the hang of it now 😊 but you can learn how to navigate the Community if you check out the posts on this board: How to use the Community!

Re: Capital Renewal

phoneguy1617 — Mon, 11 Mar 2019 18:46:19 GMT

Lol.😀😀Sure will take a look @Helen. Thank you for all your help.

Re: Capital Renewal

Gam1 — Thu, 20 Feb 2020 01:24:06 GMT

@phoneguy1617 did you eventually get a loan?

Re: Capital Renewal

phoneguy1617 — Thu, 20 Feb 2020 16:20:03 GMT

Hi @Gam1 no I did not. I would love for someone at square to take a look at my account and to see why with 4 successful paid off loans and a INCREASE in sales why no loan offer after being paid off for 6+ months .

Re: Capital Renewal

Gam1 — Sun, 23 Feb 2020 02:50:15 GMT

@phoneguy1617 that is odd. Maybe they're not loaning as much as they used to.