thread Re: Square capital second offer requirements in Banking With Square

[Resolved] Square Loans Payment Reporting

Regina_B — Sat, 20 Sep 2025 12:51:02 GMT

We’re investigating an issue related to Square Loans payment reporting that has been impacting some sellers with loans through Square Loans who use our Business Banking card.

For affected sellers, loan payments made through daily card sales are being displayed in their Square Loans Dashboards as a single "Pending Square Loans Payment." We can confirm that this is solely a reporting issue and that loan payments made through sellers’ daily card sales are being applied to their loan balances as usual.

Our engineering team is working to resolve the issue and we will post updates here as soon as additional updates are available. There’s no action needed on your part at this time. We understand that this is not ideal and we apologize for any inconvenience.

This does not impact the Square Loans repayment rate, which will continue to be applied to your daily card sales until your loan is paid in full.

Capital payment pending

fluffycuts — Fri, 31 May 2019 16:40:43 GMT

Since 5/29 my capital payment is just pending in grey the money is coming out daily as it should but it is just totaling up and is pending per grayed out under the capital loan tab. not being applied to the loan just sitting there. any ideas?

Re: Capital payment pending

TakeNBakePizza — Sat, 01 Jun 2019 00:53:25 GMT

@katieand

I am also having this issue and I am concerned since "daily payments" is part of the possible qualifications for renewals.

Capital payment still pending well over a week, what's up with it?

piratetaxi — Mon, 10 Jun 2019 00:38:23 GMT

Last daily payment processed was on the 27th of May. Since then the amount pending has increased with each sale but it still remains in pending status. Will it be resolved soon?

Re: Capital payment pending

AWaller14 — Thu, 13 Jun 2019 01:24:57 GMT

I’m also having this issue. Any resolutions yet?

Re: Capital payment pending

TakeNBakePizza — Thu, 13 Jun 2019 01:38:27 GMT

@AWaller14

I got an email from the Capital department and they said the techs are aware of the issue and are trying to fix it and that is only on the reporting side on our end - the payments are still being credited daily.

Re: Capital payment still pending well over a week, what's up with it?

Katiegironda — Fri, 14 Jun 2019 13:52:37 GMT

Following as I am experiencing the same thing.

My pending payment increases everyday and it now at $1500.

My manual payments went through fine.

Re: Capital payment still pending well over a week, what's up with it?

sweetcacao — Fri, 14 Jun 2019 15:06:26 GMT

I am having the same issue. Payment shows pending since May 28.

Re: Capital payment still pending well over a week, what's up with it?

Regina_B — Wed, 13 Oct 2021 01:12:53 GMT

Hey @piratetaxi @sweetcacao and @Katiegironda ! Our engineers are aware of this issue that, in some instances, the Loans Dashboard is not updating your most recent payments for reporting purposes and are working to resolve it. I can confirm this is strictly tied to reporting and that your loan repayment is still being applied to sales. To view a detailed breakdown of your loan payments, you can go to the Deposits tab on your Square Dashboard.

If you have any additional questions, please let me know. Thanks for your patience on this!

Re: Capital payment still pending well over a week, what's up with it?

Katiegironda — Fri, 14 Jun 2019 18:16:05 GMT

Thank you for letting me know!

Re: Capital payment still pending well over a week, what's up with it?

piratetaxi — Sat, 22 Jun 2019 17:20:47 GMT

It's been almost 4 weeks... Will the pending status effect the possibility of getting a new loan offer?

Re: Capital payment still pending well over a week, what's up with it?

Katiegironda — Sat, 22 Jun 2019 17:34:36 GMT

No. Mine says pending at $3000 and I just got a new loan offer today at 84% paid off.

Re: Capital payment still pending well over a week, what's up with it?

wapteach — Sun, 23 Jun 2019 14:53:46 GMT

Hi! I paid my 2nd loan in full 2 weeks ago and have increased sales and new clients. Any tips from those who have gotten new loans? I am hoping for one this week. Thanks!

Re: Capital payment still pending well over a week, what's up with it?

Katiegironda — Sun, 23 Jun 2019 14:56:59 GMT

Just to be patient. I checked it like 10 times a day.

I am not accepting this offer because it’s half of what I got last time. Our sales have been down in preparation for an annual sale we have 3x a year that takes in 50grand in 48 hours so hopefully they offer more afterwards.

My square capital payments are not being taken out automatically anymore

browsbyandrea — Mon, 24 Jun 2019 11:16:25 GMT

As of May 27th my Capital payments aren’t being automatically taken out of my deposit account or sales. When I go to my dashboard it lists every transaction until that day. There is a gray colored transaction at the top of the list of blue previous deductions that says “now” for the date and has a large amount that doesn’t coincide with my minimum due (which isn’t due until July 31st) or my balance. Im assuming it’s what they were supposed to have removed in the time that nothing has been removed, but why the bulk sum? I’m at 48% complete on the loan and I enjoy the opportunities the Capital loan program has given my business so I would like to keep up to date so I can be eligible in the future.

Re: Capital payment still pending well over a week, what's up with it?

piratetaxi — Mon, 24 Jun 2019 13:54:40 GMT

Yeah we are 86% and I'm right there with you on checking it constantly. We are looking at expanding a little as soon as possible because it's tourist season. Any day now, hopefully...

Re: My square capital payments are not being taken out automatically anymore

ashc — Mon, 24 Jun 2019 18:58:05 GMT

Hi @browsbyandrea!

We actually don't have access to account specifics from our online forums but have you tried to reach out to Capital directly via email or by calling us?

Re: My square capital payments are not being taken out automatically anymore

browsbyandrea — Mon, 24 Jun 2019 19:17:06 GMT

I haven’t, this was my first step here. I will go ahead and email them directly.

Re: My square capital payments are not being taken out automatically anymore

browsbyandrea — Mon, 24 Jun 2019 19:20:27 GMT

@ashc Has anyone else been experiencing this problem? I’m wondering if it’s connected to the fact that I’ve gotten the square card so things are a little different there? Like is the pending payment a sort of escrow account that they’re all going into until I deposit?

Re: My square capital payments are not being taken out automatically anymore

ashc — Mon, 24 Jun 2019 19:20:33 GMT

@browsbyandrea Ah okay! Yeah that would be best so they can take a closer look here.