thread Re: Documents Requested But Accidentally Clicked Off Page in Banking With Square

Documents Requested But Accidentally Clicked Off Page

thehealingplant — Sat, 20 Sep 2025 12:11:46 GMT

When we did our application it asked for a copy of ID and SS card. We accidentally closed the tab while we were looking in another tab for email and now there's no place to upload it. I called customer service but they told me my options were to cancel the application and "maybe" another offer would be there but they couldn't guarantee or "wait for them to request personally."

Any suggestions on another way to get them what they need?

Re: Documents Requested But Accidentally Clicked Off Page

TheRealChipA — Fri, 28 Mar 2025 14:40:20 GMT

Hey there @thehealingplant. Quick question. Whey you said you called customer service, do you mean the normal support line, or the Loan-specific support line? Just in case, here is the link to that contact page.

Re: Documents Requested But Accidentally Clicked Off Page

thehealingplant — Fri, 28 Mar 2025 15:01:58 GMT

I did call the loan specific support line sadly.

Re: Documents Requested But Accidentally Clicked Off Page

TheRealChipA — Fri, 28 Mar 2025 15:08:03 GMT

Ok. I’ll tag the loan-specific Square moderators here, just in case they have different information. If they can’t help, then my bag of tricks is now empty. I will say that in the past when I cancelled an application for some reason, it took about 7-10 business days but that a new offer did show up. So, cancelling might be your only option at this point. Hopefully

@Abby_M @marielmtcan be more specific about this, though.

Re: Documents Requested But Accidentally Clicked Off Page

thehealingplant — Fri, 28 Mar 2025 15:12:40 GMT

I called the line again and spoke to a very informative and helpful gentlemen. I think I have the answer that I need 🙂

Re: Documents Requested But Accidentally Clicked Off Page

TheRealChipA — Fri, 28 Mar 2025 15:13:38 GMT

Good to know. Thank you for the update!

Re: Documents Requested But Accidentally Clicked Off Page

Twpchair — Sat, 29 Mar 2025 02:30:04 GMT

Good, happy to hear this. I have backed out, or closed a link on accident far to many times!

Re: Documents Requested But Accidentally Clicked Off Page

marielmt — Wed, 02 Apr 2025 20:55:01 GMT

Hi @thehealingplant !

Sorry to hear about the trouble you were having but so glad you called back in to get the correct info!

Don’t hesitate to contact us directly if you have further questions or concerns. 😊

Re: Documents Requested But Accidentally Clicked Off Page

Twpchair — Wed, 02 Apr 2025 21:58:31 GMT

Good, happy to hear this! Sometimes it goes so fast and boom hit the wrong button. I just did it myself! Luckily I got a great rep who submitted it again (not square related) I am happy to see this post!

Re: Documents Requested But Accidentally Clicked Off Page

Twpchair — Wed, 02 Apr 2025 21:59:13 GMT

I love these post! Great job there!