thread Re: Square Loans Eligibility Status in Banking With Square

Square Loans Eligibility Status

jgmotz40 — Sat, 20 Sep 2025 12:30:42 GMT

Hello, I used to be able to check the status of my next loan eligibility on my dashboard. It had a list of criteria that said either "good" or "needs work". When I click on this now it doesn't show that info anymore. Is anyone else having this issue? Thanks

Re: Square Loans Eligibility Status

Sammie_C — Fri, 24 Feb 2023 22:08:40 GMT

Hi @jgmotz40!

Thanks so much for reaching out!

I went ahead and sent you an email with some additional information on eligibility.

Have a great weekend!

Re: Square Loans Eligibility Status

KGD1 — Mon, 20 Mar 2023 19:58:38 GMT

I would like an email as well. I’m not seeing any information either as far as “needs work”, just a generic statement that my business isn't eligible. I used to be able to track but not anymore

Re: Square Loans Eligibility Status

jules72 — Mon, 20 Mar 2023 20:50:42 GMT

Hi @KGD1 ,

Thanks for posting on the Seller Community.

I have reached out to you through email to follow up on your loan eligibility status.

If you have any other questions, please feel free to contact us directly!

Re: Square Loans Eligibility Status

KGD1 — Tue, 21 Mar 2023 00:07:45 GMT

I am trying to find a list of business “types” that are not eligible for the square loan program. I am a home services garage door company and told my business type is not eligible. I switched to square after advice from a friend with an HVAC company who uses your square loans programs several times over the years. Would like explanation please

Re: Square Loans Eligibility Status

thalls37 — Thu, 06 Apr 2023 04:32:23 GMT

Why is this happening?

Re: Square Loans Eligibility Status

Affordable — Sat, 08 Apr 2023 12:44:13 GMT

Mine also won't let me check any more. It says my company is ineligible for the square loan program after my 4 the loan. Did your page ever get fixed?

Re: Square Loans Eligibility Status

aceshighcyclesh — Tue, 11 Apr 2023 12:58:44 GMT

I am also having this issue, I checked on Sunday and it was still showing all the progress points like always and now I get the generic message as well? This is our 6th loan and it’s paid to 81% and all the statuses were good last time I checked on Sunday. What is going on??

Re: Square Loans Eligibility Status

thalls37 — Tue, 11 Apr 2023 19:15:08 GMT

It Came back to normal for a few days and now back again to this message.

Re: Square Loans Eligibility Status

aceshighcyclesh — Tue, 11 Apr 2023 19:25:36 GMT

So weird. Mine is still showing this message… I called and am waiting to hear back from management… via email. They’re supposed to reach out by end of day..

Re: Square Loans Eligibility Status

thalls37 — Wed, 12 Apr 2023 18:56:18 GMT

Did you happen to find anything out?

Re: Square Loans Eligibility Status

aceshighcyclesh — Thu, 13 Apr 2023 01:22:19 GMT

Yes, and no. They got back to me and said due to my current account activity I was not eligible. I’m not sure what that means at all. Super vague and when I asked for clarification there was none given.

Not sure but it seems I’m clearly not the one boy one having this happen.

Re: Square Loans Eligibility Status

Sammie_C — Thu, 13 Apr 2023 16:12:03 GMT

Hi @KGD1,

Thanks so much for reaching out!

There’s no additional information we can share at this time, and we can’t go into further specifics about program requirements because the criteria we use is proprietary.

We will continue to review your account daily for loan eligibility. If you become eligible, you’ll be notified directly on your Square Dashboard and through email.

Let us know if you have any other questions!

Re: Square Loans Eligibility Status

JasonF84 — Thu, 13 Apr 2023 19:07:27 GMT

I also do not see the same page when I check my loan eligibility. It used to tell me if I was in good standings but no longer shows that just the generic message. can I get some type of an update or email about what’s going on also?

Re: Square Loans Eligibility Status

Kii — Sun, 16 Apr 2023 12:38:41 GMT

Could you email me to im having the same problem? With not being about to see my factors in my dashboard

Re: Square Loans Eligibility Status

Candlestore — Sun, 16 Apr 2023 14:13:35 GMT

@jgmotz40 @Kii @JasonF84 @aceshighcyclesh @Sammie_C

If you log in on your Dashboard - https://squareup.com/dashboard/

Then Choose Loan from the Side Column

Then you will see Your Next Loan Not Eligible..... but under that box you will see Show Details

Click Show Details....

Then you will get a list of what needs more work or what your Good at for your Next Loan from Square.

Your Eligibility Factors.

Re: Square Loans Eligibility Status

aceshighcyclesh — Sun, 16 Apr 2023 14:21:35 GMT

That is how mine used to be now I get a white screen that just says your business is ineligible for the square loans program at this time.

Re: Square Loans Eligibility Status

Candlestore — Sun, 16 Apr 2023 14:39:45 GMT

@aceshighcyclesh

That is weird since I just Logged in and went through these steps to see my status. I figure online should all be the same when using a computer. I can understand slight differences when using different hardware, Ipad, Register etc but not through a Computer. What Browser are you using for the Internet on your Computer? Square recommends Chrome, which is what I use and just guessing if that could be a problem? The other thing you could try is to clear your Browsers Internet Cache. Sometimes when I make changes to my Website, I can not see the change on my computer until I clear the Internet Cache.

Other than these few ideas I am at a loss why your seeing something different then I see when I go through these steps.

Re: Square Loans Eligibility Status

aceshighcyclesh — Sun, 16 Apr 2023 15:09:47 GMT

I have tried the computer, the phone, different browsers etc. also I reached out to customer service and got a very vague message back about due to my current account activity it was just ineligible at this time. I am on another thread with others that this is happening to as well. Same situation, all factors good one day then boom weird ineligible screen seemingly out of nowhere. For reference I am on my 10th loan, 83% paid back way ahead of schedule. I have always paid ahead of schedule and during our slow season sometimes the factors would show needs work with processing frequency but would go back to good status relatively quickly. Not really sure what’s going on and customer service doesn’t offer much info.

Re: Square Loans Eligibility Status

Candlestore — Sun, 16 Apr 2023 15:40:38 GMT

@aceshighcyclesh ;

Oh ok, If you decide to call Square again instead of asking about Loan status try asking them why the Dashboard pages are different for some users compared to others. Tell them you understand your not eligible but want to see their screen as per the instructions above but it does not show. The only other thing I am thinking of is that Square might be doing updates and for a week you may only get the ineligible status but then the next week or two you may get what I am seeing again. Since I am not looking for a Loan right now, I do not check the status daily to see if it changes just when I try to help people like you. But I do remember looking a few weeks ago and just having the Ineligible status..... and just assumed it was from my current loan.... and now it is back to the green Good but before it was Green Smiley Faces..... maybe they are updating that? Seems like customer service tries to answer the question they think you want the answer to but not your actual question. Your not eligible for the Loan was the answer which you knew, instead of our website is getting improved and some people may not see the current Eligibility Progress status for example. Like some support people are like some chat bots and only hear key words and try to answer based on the key words and not the actual question. Maybe after Tuesday you might be able to see the Progress like I explained above. Usually that is when I noticed update for my loan statuses over the last few years and might be when you can get to this screen again.