thread Re: Loan repayment refund in Banking With Square

Loan repayment refund

Hairbyliz — Sat, 20 Sep 2025 12:25:30 GMT

Hi seller community. I recently made a lump sum payment on my loan and it was processing for a few days. It has already taken out of my bank and now it says that there's a loan repayment refund processing. I am unsure of what that means

Re: Loan repayment refund

Minion — Sat, 17 Feb 2024 19:21:26 GMT

HI @Hairbyliz

Did you happen to have any sales still processing prior to the lump sum payment?

Re: Loan repayment refund

Hairbyliz — Sat, 17 Feb 2024 20:54:06 GMT

I did

Re: Loan repayment refund

Minion — Sat, 17 Feb 2024 21:03:33 GMT

@Hairbyliz wrote:
I did

Was the lump payment a payoff payment?

If so then I'd suspect that the refund amount would be the difference from the pending sales payment?

If it wasn't then I'm not sure what exactly that would mean.

Re: Loan repayment refund

Sammie_C — Wed, 21 Feb 2024 21:39:12 GMT

Hi @Hairbyliz!

Thank you for your post!

Feel free to give us a call and we can take a look!

Our Customer Support number is 855-897-1838.

We’re available to speak Monday-Friday, between 7am-5pm PT. If there’s a long hold time, feel free to use the callback option – we’ll save your place in line and call you back when it’s your turn.

Let us know if you have any other questions!

Re: Loan repayment refund

theresef63 — Sun, 25 Feb 2024 14:24:30 GMT

I am experiencing the same issue. I made a lump sum prepayment, not a total payoff but a large sum over 10 days ago. The money has already been pulled out of my bank account. Now it shows repayment refund pending of all except what 1 days payment would have been. This makes no sense. I have been with square for many years and have had numerous loans and have never had an issue.

Re: Loan repayment refund

Summer2024 — Sun, 25 Feb 2024 14:57:05 GMT

Hi there, @theresef63! 👋

Like @Sammie_C has said above, the best route to go here is to reach out to our Loans Support Team. They will be able to take a much deeper look into this with you, as we do not have access to account specific details on the Seller Community.

Our Customer Support number is 855-897-1838.

Hope this helps!

Re: Loan repayment refund

Frankotear — Sat, 04 May 2024 20:39:21 GMT

Hi, did it resolve itself? If so how long?

Re: Loan repayment refund

Frankotear — Sat, 04 May 2024 20:44:30 GMT

@Hairbyliz @Did this get fixed? How long did it take?