thread Invalid Birthday in Banking With Square

Invalid Birthday

abundancefarm — Sat, 20 Sep 2025 12:21:34 GMT

When finishing the application for a loan offered to me it says my bday is invalid. I have tried all of the browsers, logged out, disconnected all devices connected, etc etc.

Re: Invalid Birthday

Twpchair — Mon, 26 Aug 2024 13:07:41 GMT

Can you access previous loans and see if a date is wrong on it? If so, I would try that date, and then once you receive it, reach out to Square and see how you change it to the correct date. I'm sure sending in a picture of DL would do it.

Re: Invalid Birthday

abundancefarm — Mon, 26 Aug 2024 13:09:26 GMT

Thanks for the tip! I’ve not had a loan before and for the life of me can’t find where I would have put my BD upon setting up square. I’ve scoured profile and obvious places.

Re: Invalid Birthday

Sammie_C — Wed, 28 Aug 2024 21:13:37 GMT

Hi @abundancefarm!

Thank you for your post!

Our website sometimes encounters errors when trying to connect to your browser. Here are a few troubleshooting tips you can try:

Make sure your browser is up to date.
Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
Switch to a supported browser, such as Google Chrome or Safari.

If none of these troubleshooting tips work, contact us with the following information:

The exact version of your web browser. To find this, visit whatwebbrowser.com.
Confirm the device you’re using (PC, Mac, iPad, Android device, etc.)
Include any applicable images or screenshots of errors you’re seeing. For instructions on how to take a screenshot, visit take-a-screenshot.org.

Learn more about Square Dashboard troubleshooting via our Support Center.

If you continue to have issues, feel free to give us a call at 855-897-1838 between 7am-5pm PT Monday-Friday.

Let us know if you have any other questions!