thread Re: Square App/Website giving me constant errors when applying for square card (web/app, pc/mobile) in Banking With Square

Square App/Website giving me constant errors when applying for square card (web/app, pc/mobile)

willg2 — Mon, 09 Feb 2026 21:14:01 GMT

No matter what platform I'm on, I get an "Oops something went wrong, Please try again later." message when applying for the Square card. I'm at a loss because I've had multiple conversations and "escalations" with the customer support team and they told me that all should be fine and working as my account is completely verified. In reality, the problem persists and it seems nobody actually knows why I'm getting this error. I feel disappointed in this company and I'm starting to regret buying a square reader since I wont even be able to use my funds directly. If somebody, anybody can fix this, I would feel a lot less like I'm getting fleeced by this corporation.

Re: Square App/Website giving me constant errors when applying for square card (web/app, pc/mobile)

Katie_SQ — Tue, 10 Feb 2026 23:00:34 GMT

I'm really sorry to hear about the trouble you're having applying for the Square Card, @willg2.

I've gone ahead and escalated this to our team to confirm what the next steps are on this. As soon as I have an update, I'll reach back out to you here.

Thank you for your patience in the meantime!

Re: Square App/Website giving me constant errors when applying for square card (web/app, pc/mobile)

Katie_SQ — Wed, 11 Feb 2026 01:28:37 GMT

Thanks for your patience here, @willg2.

I've heard back from our team, and they've confirmed that access to apply for a Square card is enabled, and there aren't any account-specific blockers present.

To confirm, when you try to apply for the Square card, are you signed in to your account using the Account Owner's email address? If this process is attempted from an employee account, the application process won't complete successfully.

I'll keep an eye out for your reply!

Re: Square App/Website giving me constant errors when applying for square card (web/app, pc/mobile)

willg2 — Wed, 11 Feb 2026 02:24:02 GMT

Still not working. I am signed in as the owner. I can show a screen recorded video of myself logged in as the owner, signing and applying for the card, and it then going into “validating” for weirdly long and then giving me an error page.

Re: Square App/Website giving me constant errors when applying for square card (web/app, pc/mobile)

Katie_SQ — Wed, 11 Feb 2026 03:29:43 GMT

Thanks for letting me know @willg2.

I've gone ahead and escalated this to our Engineering team for further investigation. I'll be in touch as soon as I have more information for you.

Thanks - talk soon!

Re: Square App/Website giving me constant errors when applying for square card (web/app, pc/mobile)

Katie_SQ — Fri, 13 Feb 2026 02:14:19 GMT

Hi @willg2, I can see that our Engineers have implemented a fix for the issue blocking the application for you, so you should be all good to go!

If you have any other questions, please don't hesitate to reach out. 🙂

Re: Square App/Website giving me constant errors when applying for square card (web/app, pc/mobile)

willg2 — Fri, 13 Feb 2026 02:15:12 GMT

Yes! It worked. I sent a message thanking them. Thanks to you as well 🙌🏼