thread Re: Why are some of my clients not no-show protected? in Appointments & Bookings

Why are some of my clients not no-show protected?

trinhbaby — Mon, 22 Sep 2025 14:33:05 GMT

So, like my question titled stated, some of my clients aren't no-show protected, even though i have my 'booking with no- show protection' turned on. How can I resolve this issue so that I can be protected?

Re: Why are some of my clients not no-show protected?

BernadetteA — Fri, 19 Nov 2021 02:18:32 GMT

Hi @trinhbaby Welcome to the Community! 👋

This sounds like something the support team will need to dig into. They have access to your account settings, and can confirm everything is setup properly.

Please reach out to the team when you have a moment to troubleshoot. Thanks!

Re: Why are some of my clients not no-show protected?

SPHS — Thu, 08 Sep 2022 04:04:14 GMT

Because when we book it for them they don't get a confirmation email or text requiring them to secure the appointment. It automatically confirms it because we booked it. They need to fix that and send out a no show protection email confirmation email.