thread Re: How do I turn off pre payment? in Appointments & Bookings

How do I turn off pre payment?

Sleeky — Mon, 22 Sep 2025 14:19:55 GMT

My Square has, out of the blue began requiring clients a pre payment in order to book online. I can't figure out why, or how to reverse it. From the Payments and cancellation Page, I see this option, the following option, but I don't see any way to turn this option off. I have Free Square, so far, so am not able for charge a cancellation fee, but for some reason now I'm charging them full price. I really want this featured turned off. Thanks for any help.

"Require Prepayment

Merchants require clients to fully prepay for the “fixed price“ services while booking an appointment. Learn more

Allow customer to add a tip at time of booking

Required Cancellation Policy

We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment.

Add to your Cancellation Policy (optional)"

Re: How do I turn off pre payment?

TheRealChipA — Sat, 20 Aug 2022 22:14:36 GMT

@Sleeky The way to turn it off is there, but not completely intuitive, to say the least. Think of this screen in this way — AT LEAST ONE and ONLY ONE of these options must be selected. So, if you want to turn off “Require Prepayment” you have to turn on the option above it to enable “Booking without No Show Protection” or “Booking with No Show Protection” if you are a Plus subscriber and want to use that option. One is required. Since turning on one of the options opens up more options, that can be confusing and it took me a few minutes to realize what is going on.

Just touch on the radio button to the right of “Booking without No Show Protection” and your customers will no longer be required to pre-pay.

Let me know if you have any other questions.

Re: How do I turn off pre payment?

Sleeky — Mon, 22 Aug 2022 17:11:48 GMT

Yay!! Thank you so much!!!!! Have a great day.