thread Change reply to email for Square Appointments in Appointments & Bookings

Change reply to email for Square Appointments

josepha2j — Mon, 22 Sep 2025 14:21:31 GMT

When a customer replies to an automated confirmation email, it goes to the account holder's email address. Is there a way to change this? I changed the contact information on the Location Details page for one of our locations to see if that would fix it but it didn't.

Re: Change reply to email for Square Appointments

Arie — Sun, 10 Jul 2022 02:02:10 GMT

Hey @josepha2j,

Thanks for getting back in touch!

I've just tested this on my account, and these replies would currently always be sent to the account owner's email address. This would be considered a feature request at the moment, which you can submit to our product team here.

Re: Change reply to email for Square Appointments

josepha2j — Sun, 10 Jul 2022 02:26:18 GMT

@Arie thanks! I submitted the feature request.

Re: Change reply to email for Square Appointments

TechSpecific — Tue, 11 Apr 2023 21:15:45 GMT

Can I get some assistance in bringing all these details I have found on your forum of this being a needed feature and it going overlooked and unaddressed for about 3 years now?

Re: Change reply to email for Square Appointments

MayaP — Fri, 14 Apr 2023 16:01:23 GMT

Hey @TechSpecific thanks for reaching out I do see you have already submitted this request on our Ideate Board, where we will be tracking the features from now on. That is perfect thank you so much for providing this feedback! If other sellers come across this thread and would like this implemented please comment on your business need on the feature request submission.

I assure we are monitoring these requests and will make sure to let you know once anything changes. Thank you so much for hanging in there!

Re: Change reply to email for Square Appointments

branchout — Wed, 20 Mar 2024 04:01:31 GMT

Hello, I see that this has not been addressed for another year, can we get an update on this?

Re: Change reply to email for Square Appointments

JJ_ — Thu, 21 Mar 2024 13:59:44 GMT

Thanks so much for this Request @branchout. To appropriately send these to our product teams we’d love it if you'd submit this request on our Ideate page for Square Appointments. Our team monitors these boards, and we triage them to measure needs. You can search the boards to see if this has been requested before and add your use case if so!