thread Re: I just noticed an issue with online booking in Appointments & Bookings

I just noticed an issue with online booking

EKHVACLLC — Mon, 22 Sep 2025 14:22:40 GMT

We are an HVAC Company and schedule appointment with arrival times. Ex: Scheduled to arrive between 1-4pm.

If a particular service for example is scheduled 1.5hr from 12-1:3O but I have extra time blocked off (30mins) square appointments doesn't recognize the extra time blocked off and gives the client a 1:30 next appt. If seems the appointments for online scheduling should recognize the blocked off time frame.

In addition we really need to be able to schedule time frames rather than a specific time and me having to put in appointment notes from arrival 12-3pm.

Does anyone have an answer or found a way around this?

Re: I just noticed an issue with online booking

sayra — Sun, 12 Jun 2022 14:27:52 GMT

Hello @EKHVACLLC,

Welcome back to the Seller Community!

We'd be happy to send this over to our Square Appointments team for some additional insight into your question. Feel free to call in and speak to a Square Appointment specialist who would be happy to assist as well.

We appreciate your time. We will be back with more details when we have them. We appreciate your time.

Have a good day!

Re: I just noticed an issue with online booking

EKHVACLLC — Mon, 13 Jun 2022 14:14:32 GMT

Yes, I would appreciate it if you sent it to the Square Appointments team. Thanks!