Is anyone having issues with clients not getting texted or emailed an appointment confirmation?

Tandco — Sat, 07 Nov 2026 19:27:20 GMT

Not all our clients are getting confirmation texts and or emails. I have toggled off for confirmations then toggles back on. Nothing seems to work. Is there an issue with square that anyone knows of?
Also, when applying a discount in the edit screen, then saving, when we proceed to the ring out screen it doubles the discount.
Does anyone know how to send these issues off to squares software department so they can fix this?
Very frustrating to say the lease.

Re: Is anyone having issues with clients not getting texted or emailed an appointment confirmation?

Manny_SelSq — Mon, 09 Nov 2026 18:43:28 GMT

@Tandco

If it’s the same clients missing confirmations, I’d check their notification settings first. In your Square Dashboard, go to Customers > Customer Directory > Directory. Open an affected client’s profile, then go to Personal Information > Edit > Appointment Notifications. Check whether it’s set to Email or Email and Text Message.

Square may confirm last-minute bookings automatically. Clients who use Square Go may get an app notification instead of a text.

For the discount, how did you set it up? Do you select it manually, or does a rule apply it automatically? Is there a reason you need it on the booking before checkout? If you only need it when you ring them up, I’d try adding it once under Review and Check Out to see if it still doubles.

thread Is anyone having issues with clients not getting texted or emailed an appointment confirmation? in Appointments & Bookings

Is anyone having issues with clients not getting texted or emailed an appointment confirmation?

Re: Is anyone having issues with clients not getting texted or emailed an appointment confirmation?