https://community.squareup.com/t5/Appointments-Bookings/Confirmation-link-going-to-another-business/m-p/851196#M6962 <P><SPAN>Hi there! <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span> Fellow Square seller and Square Champion here!</SPAN></P><P><SPAN>First off, that’s definitely concerning! If your client is clicking an appointment confirmation link and being directed to an entirely different business, that’s something I’d want Square to investigate rather than just treating it as a normal booking issue.</SPAN></P><P><SPAN>A few things I’d suggest checking:</SPAN></P><OL><LI><SPAN>Review your Square Appointments settings.</SPAN><SPAN> Make sure your business information and online booking site are displaying correctly.</SPAN></LI><LI><SPAN>Test your own booking link.</SPAN><SPAN> Send yourself a test link from your booking site to see whether it directs you to the correct business. Keep in mind that this won’t necessarily test the appointment confirmation link itself.</SPAN></LI><LI><SPAN>Check whether other clients are experiencing this.</SPAN><SPAN> If multiple clients are being redirected, that could help narrow down the issue.</SPAN></LI><LI><SPAN>Contact Square Support and request an investigation.</SPAN><SPAN> I’d recommend providing screenshots of the text message, the incorrect destination, and the appointment details so they can investigate the link.</SPAN></LI></OL><P><SPAN>In the meantime, I’d recommend having clients confirm directly with you until this is resolved. You certainly don’t want anyone accidentally interacting with another business’s appointment system!</SPAN></P><P><SPAN>Quick question:</SPAN><SPAN> Is this happening with just one client’s confirmation link, or have multiple clients reported the same issue? Also, is it taking them to the same unrelated business every time?</SPAN></P><P><SPAN>Those details could help determine whether this is an isolated link issue or something affecting your appointment notifications.</SPAN></P><P><SPAN>As someone who also uses Square Appointments for my salon, I completely understand how important it is for those confirmations to work correctly. Hopefully, we can help get this escalated and resolved! <span class="lia-unicode-emoji" title=":red_heart:">❤️</span></SPAN></P> Sun, 18 Oct 2026 10:40:12 GMT kacey_k 2026-10-18T10:40:12Z https://community.squareup.com/t5/Appointments-Bookings/Confirmation-link-going-to-another-business/m-p/851122#M6955 <P>Hello! When my client clicks the link in her text to confirm her upcoming appointment, it’s opening a page for another business completely unrelated to mine. She has to text me privately to confirm. Why is this happening?&nbsp;</P> Fri, 16 Oct 2026 16:05:18 GMT https://community.squareup.com/t5/Appointments-Bookings/Confirmation-link-going-to-another-business/m-p/851122#M6955 ehickman4 2026-10-16T16:05:18Z https://community.squareup.com/t5/Appointments-Bookings/Confirmation-link-going-to-another-business/m-p/851196#M6962 <P><SPAN>Hi there! <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span> Fellow Square seller and Square Champion here!</SPAN></P><P><SPAN>First off, that’s definitely concerning! If your client is clicking an appointment confirmation link and being directed to an entirely different business, that’s something I’d want Square to investigate rather than just treating it as a normal booking issue.</SPAN></P><P><SPAN>A few things I’d suggest checking:</SPAN></P><OL><LI><SPAN>Review your Square Appointments settings.</SPAN><SPAN> Make sure your business information and online booking site are displaying correctly.</SPAN></LI><LI><SPAN>Test your own booking link.</SPAN><SPAN> Send yourself a test link from your booking site to see whether it directs you to the correct business. Keep in mind that this won’t necessarily test the appointment confirmation link itself.</SPAN></LI><LI><SPAN>Check whether other clients are experiencing this.</SPAN><SPAN> If multiple clients are being redirected, that could help narrow down the issue.</SPAN></LI><LI><SPAN>Contact Square Support and request an investigation.</SPAN><SPAN> I’d recommend providing screenshots of the text message, the incorrect destination, and the appointment details so they can investigate the link.</SPAN></LI></OL><P><SPAN>In the meantime, I’d recommend having clients confirm directly with you until this is resolved. You certainly don’t want anyone accidentally interacting with another business’s appointment system!</SPAN></P><P><SPAN>Quick question:</SPAN><SPAN> Is this happening with just one client’s confirmation link, or have multiple clients reported the same issue? Also, is it taking them to the same unrelated business every time?</SPAN></P><P><SPAN>Those details could help determine whether this is an isolated link issue or something affecting your appointment notifications.</SPAN></P><P><SPAN>As someone who also uses Square Appointments for my salon, I completely understand how important it is for those confirmations to work correctly. Hopefully, we can help get this escalated and resolved! <span class="lia-unicode-emoji" title=":red_heart:">❤️</span></SPAN></P> Sun, 18 Oct 2026 10:40:12 GMT https://community.squareup.com/t5/Appointments-Bookings/Confirmation-link-going-to-another-business/m-p/851196#M6962 kacey_k 2026-10-18T10:40:12Z