thread Why am I receiving double bookings??? in Appointments & Bookings

Why am I receiving double bookings???

essentialnails — Wed, 29 Jul 2026 00:46:30 GMT

I have been receiving appointment requests that are double booked on top of existing appointments! This happened after I recently made changes to our online booking:

- Updated setting: Hide team member selection

- Added some services

- Changed the available techs for each services (some veteran techs removed pedicures from their online booking)

I've noticed that we are only getting double bookings on our recurring appointments.

EXAMPLE 1: We'll have services booked with 1 tech for a total time of 1hr 45mins but the recurring reservation will only block 1hr 30mins.

EXAMPLE 2: We have a pedicure scheduled with one tech and the manicure scheduled with another, total appt time should be 2hr 25mins but the recurring booking is only reserving 1h 15mins.

I have tried updating the services but it stays the same. I don't want to delete the recurring appointments to create a new one because we have too many appointments and changes to keep track of. I have spoken to a Square Appts Rep and they told me that the booking site is working as it should and to just decline all the double booked requests. BUT how could it possibly be working "correctly" if the scheduling software is offering spots that do not exist?!? At this point, I have reached out to multiple clients to explain that although our website says we are available, we aren't and sometimes can't offer an alternative option.

I don't know if I'm doing something wrong or if other people are experiencing this too. If anyone could tell me what I'm doing wrong or what settings to change, I would greatly appreciate!

Re: Why am I receiving double bookings???

mitin — Wed, 29 Jul 2026 21:08:08 GMT

Hi @essentialnails
From what it looks like, it could be that the other nail tech is not available on that next recurring slot, so her services might not be confirmed,
Also try and see if this settings help

another thing to look at is
Booking Window Limits: Verify that your recurring end date does not exceed how far in advance appointments are allowed to be booked.

Re: Why am I receiving double bookings???

essentialnails — Sat, 01 Aug 2026 20:24:44 GMT

Hi thanks for responding! The techs are definitely available at the recurring appointment slots, we book our recurring appointments months/years in advance so I'm certain these spots were available when they were originally scheduled. A lot of our standings haven't changed since we started using Square in 2021 which is why I find it weird that this issue is only coming up now.

Can you explain more about the Booking Window Limit? We currently let clients book online 60 days in advance and at 15 minute intervals. Our recurring appointments definitely surpass the booking window but I'm confused how it would affect the schedulers ability to hold appt times correctly.