thread Re: My clients are not getting text reminders. in Appointments & Bookings

My clients are not getting text reminders.

Synergysalon — Mon, 22 Sep 2025 14:24:29 GMT

The text reminders that are normally sent to my clients are not going through. My clients are getting the notification they made the appointment but no reminder after that. All settings are the same as they have been all along and this started about two days ago. How do I fix it?

Re: My clients are not getting text reminders.

frances_a — Sun, 08 May 2022 01:09:40 GMT

Hi @Synergysalon

This sounds related to the new pricing for Square Appointments.

The reminders are still part of the free plan, but if you decided not to upgrade, we don't send confirmations anymore.

Could the issue maybe be that we are not sending confirmations?

Let me know!

Re: My clients are not getting text reminders.

Synergysalon — Sun, 08 May 2022 02:07:21 GMT

Yes this sounds like the issue. Thanks!