https://community.squareup.com/t5/Appointments-Bookings/Issue-taking-payment-on-customer-appointment/m-p/840836#M6604 <P>We have been having an issue when trying to check out / take payment for a customer through the appointment screen.&nbsp; It is happening randomly throughout multiple locations on both the desktop dashboard (using chrome) and on the Square for Appointments app so eliminating any device related issues.&nbsp; The only way we've been able to get payment on those is to run the $ amount charge on the Virtual Terminal then zero out the appointment.&nbsp; The issue (beside operational slowdown) is the appointments still remain open even if retrying to close out with a zero balance.&nbsp; Has anyone else been having this issue?&nbsp; I have reported multiple times to Square support with no resolution.</P> Wed, 15 Apr 2026 17:28:25 GMT shaunc2 2026-04-15T17:28:25Z https://community.squareup.com/t5/Appointments-Bookings/Issue-taking-payment-on-customer-appointment/m-p/840836#M6604 <P>We have been having an issue when trying to check out / take payment for a customer through the appointment screen.&nbsp; It is happening randomly throughout multiple locations on both the desktop dashboard (using chrome) and on the Square for Appointments app so eliminating any device related issues.&nbsp; The only way we've been able to get payment on those is to run the $ amount charge on the Virtual Terminal then zero out the appointment.&nbsp; The issue (beside operational slowdown) is the appointments still remain open even if retrying to close out with a zero balance.&nbsp; Has anyone else been having this issue?&nbsp; I have reported multiple times to Square support with no resolution.</P> Wed, 15 Apr 2026 17:28:25 GMT https://community.squareup.com/t5/Appointments-Bookings/Issue-taking-payment-on-customer-appointment/m-p/840836#M6604 shaunc2 2026-04-15T17:28:25Z