thread Re: Tip Hold On Cards in Appointments & Bookings

Tip Hold On Cards

Doran — Fri, 27 Mar 2026 21:09:31 GMT

I run a facial studio. I DO NOT take tips. So I turned the tip screen off. BUT it still holds the card and declines based on a tip hold sometimes. Is there a way to turn that off? I just need the card to approve for the set amount I don't need the tip potential held like a spa or restaurant. Should I go in and set up as retail instead of service?

Re: Tip Hold On Cards

TCSlaguna — Fri, 27 Mar 2026 23:41:03 GMT

@Doran I am not familiar with the tip hold, so I can’t help.

Here’s a tip for you though…

JK, you won’t accept it 😅

There are many challenges sellers face with Appointments. That’s why some sellers like @DinaLRosenberg run appointments through Retail. It’s worth looking into.

Re: Tip Hold On Cards

Doran — Fri, 27 Mar 2026 23:40:15 GMT

WAIT! She does the appointments in the RETAIL mode/app? I didn't know that was possible. I'll have to explore that.

Re: Tip Hold On Cards

TCSlaguna — Sat, 28 Mar 2026 22:26:10 GMT

Sorry, I may not have been clear.

She uses Appointments just for scheduling purposes.

Then her services are items: “Reading with Whitney.”

So no payments are processing in Appointments as Services. They are all processed in Retail as items.

Which… I think that means no prepayments.

Correct @DinaLRosenberg ?