thread Re: Online Booking flow - want customers to select location. among multiple locations and custom in Appointments & Bookings

Online Booking flow - want customers to select location. among multiple locations and custom

ActionJen — Wed, 11 Feb 2026 19:03:46 GMT

Hello - I run a mobile truck testing service, and while I love that Square has a 'mobile' scheduling has the option for customers to input their appointment address, I also want them to be able to select from a couple physical locations where I offer my services too. This seems impossible, and I've searched every form and every page in settings, and can not find how to fix this. Every booking flow to embed in my site requires ME to select which location first, and then creates a dedicated flow for it, which is messy and require me to put 3 different booking links?? I do NOT want this. I want the location to be a selection option for the customer in the booking flow. This is the same problem whether I select a booking flow URL, booking button, or embedded code. Even for creating a QR code! It's asking for a location to be selected before generating, and won't create one without that input. Under the "Calendar & Booking settings", "where do you accept appointments?" I have selected the "At both my business and the customer’s location" option, so that is done, and not really the issue. Please help!

Re: Online Booking flow - want customers to select location. among multiple locations and custom

mitin — Wed, 11 Feb 2026 21:37:56 GMT

Hi @ActionJen I am not sure if this solution would work for you, Take a a look at this option of adding variations under your services and then listing your locations (see screenshot). I hope this would work for you.

Re: Online Booking flow - want customers to select location. among multiple locations and custom

ActionJen — Wed, 11 Feb 2026 22:38:36 GMT

Thanks @mitin, but that's not my issue. I know how to do this, and have created all my locations, and have configured them in my service variations - I got all that set up fine. It's the BOOKING FLOW that is frustrating me. I can't find a way to make it that there is just one booking flow for the customer, where they can select the location as part of the steps to schedule their appointment. Everything makes ME select the location, for a dedicated customer booking flow for that location, which I don't want.

Re: Online Booking flow - want customers to select location. among multiple locations and custom

mitin — Thu, 12 Feb 2026 01:15:23 GMT

I understand. The square appointments page has lots of challenges.
I’m not sure if it’s something you would want to consider but building a custom booking page might help with that

i realize it’s work upfront and some investment but it helps solve lot of the pain points.
I did the same thing for my nail salon website fancynailsspa.com and it helped tremendously. I was able to build the process and flow to what made sense and can also track better analytics. While still using the square appointments on the back end.
I would be glad to answer any questions you might have

Re: Online Booking flow - want customers to select location. among multiple locations and custom

ActionJen — Thu, 12 Feb 2026 01:23:09 GMT

I'm not opposed to it. What system did you use to create your custom booking page? Or is it completely custom through a developer? Great site by the way!