Late Cancelation Fee vs No-Show fee

TWB2024 — Wed, 28 Jan 2026 22:12:05 GMT

Is there no way to charge a late fee? When I cancel the appt, the no-show fee is display (i.e. 100% instead of the 50% we want to charge). Our policy states late cancellation (within 24hrs) is 50% and no-show is 100%. But there is NO way to set it up.

I feel like this should be a basic function for a booking system, especially the system allows a cut-off time to be enforced. I'm kind of regretting switching to Square now.....

Re: Late Cancelation Fee vs No-Show fee

Ellie_ — Fri, 30 Jan 2026 02:35:56 GMT

Hi there, @TWB2024,

Thank you for reaching out and for sharing this feedback, I completely understand why this would be frustrating, especially when your cancellation policy clearly distinguishes between late cancellations and no-shows. At this time, Square Appointments doesn’t support separate, automatic fee rules for late cancellations versus no-shows. The system only applies the no-show fee when an appointment is marked as such, which is why you’re seeing the full 100% charge instead of the 50% late-cancellation fee you’d prefer when cancelling within 24 hours.

thread Re: Late Cancelation Fee vs No-Show fee in Appointments & Bookings

Late Cancelation Fee vs No-Show fee

Re: Late Cancelation Fee vs No-Show fee