thread Re: Appointment Save button disappears with warning. in Appointments & Bookings

Appointment Save button disappears with warning.

NickAyubee — Thu, 04 Dec 2025 17:25:34 GMT

We're experiencing an issue with creating bookings on the calendar. When adding a service that causes a time overlap or conflict, the save button at the top disappears and doesn't reappear even after removing the conflicting service.

Re: Appointment Save button disappears with warning.

Sammie_C — Fri, 05 Dec 2025 22:13:43 GMT

Hi @NickAyubee, thank you for your post. Welcome to the Community!

I am curious to look into this further, but first I have a few questions on this:

When you refresh the page, does this issue go away? Or do you have to fully x-out of the appointment and start over?
I noticed in the title, it says "with warning." Is the warning you are seeing in the screenshotted message above?
Have you tried to use another device to see if the issue is occurring there as well?

Please let me know these few questions and I would be happy to help.

Re: Appointment Save button disappears with warning.

NickAyubee — Sat, 06 Dec 2025 00:26:53 GMT

Hi @Sammie_C , just to clarify — refreshing the page won’t fix the issue. You’ll need to close it out and start again.

The problem is caused by auto-focus or auto-scroll behavior. When a warning appears, the page automatically scrolls down to it, which causes the Save button to disappear. However, if you reduce your browser zoom to around 60% so the entire screen fits without needing to scroll, the issue doesn’t occur.

Thanks.

Re: Appointment Save button disappears with warning.

NickAyubee — Sat, 06 Dec 2025 00:32:16 GMT

@Sammie_C, I’ve tried different browsers and devices, but the issue still occurs.

Re: Appointment Save button disappears with warning.

Sammie_C — Tue, 09 Dec 2025 15:14:56 GMT

Thank you for all of these details, @NickAyubee!

I went ahead and checked in with our Account Services team and it looks like there actually was a bug affecting some Appointments with the time conflict banner. It looks like since Sunday, this issue has since been resolved.

When you have a moment, could you please check that this has been resolved for you?

Re: Appointment Save button disappears with warning.

NickAyubee — Wed, 10 Dec 2025 23:14:27 GMT

@Sammie_C , Yes it's fixed now. Thank you!

Re: Appointment Save button disappears with warning.

Sammie_C — Thu, 11 Dec 2025 14:31:43 GMT

Great to hear! Please let me know if you end up having any other questions in the meantime.