My appointment reminder next step tells customers I will call them. How do I change that?

nursinghomerisk — Sun, 16 Nov 2025 23:28:34 GMT

I don't need to call my customers' next. I cannot find any where to edit "next step". My services are online consulting via phone or Zoom.

Re: My appointment reminder next step tells customers I will call them. How do I change that?

Kassi_ — Tue, 18 Nov 2025 20:08:11 GMT

Hey there, @nursinghomerisk -

Welcome to the Community!

One place I would recommend checking would be the Communications on your Dashboard. You'll get there by going to Appointments > Settings > Communications.

Scroll down to the Confirmation & Reminders section. There you can check the email and SMS messages sent to your customers when booking with you.

If this still doesn't fix the issue, send over a screenshot of what you're customers are seeing. I am happy to circle back with you. I will keep an eye out for your reply👀.

thread My appointment reminder next step tells customers I will call them. How do I change that? in Appointments & Bookings

My appointment reminder next step tells customers I will call them. How do I change that?

Re: My appointment reminder next step tells customers I will call them. How do I change that?