thread Re: Appointment hours for staff or business not synced to square website in Appointments & Bookings

Appointment hours for staff or business not synced to square website

thebreathingtre — Tue, 04 Nov 2025 10:42:09 GMT

Appointment hours for staff or business not synced to square website, it was last night but then I woke up and it says we are closed everyday. I adjusted the team members schedule and the business hours, but nothing.

Re: Appointment hours for staff or business not synced to square website

Stacelyn24 — Tue, 04 Nov 2025 13:58:35 GMT

Hey there! 👋 I’ve had this happen before, so I totally get how frustrating it is when your booking hours suddenly go rogue overnight 😅

Here are a few things to double-check that usually do the trick:

Sync Settings: Even if you’ve updated your business hours in the Square Dashboard, make sure they're also synced in your Appointments > Online Booking section. Sometimes those need to be refreshed or resaved to reflect correctly on your site.
Team Member Availability: It sounds like you already checked this, but double-make sure each team member has active availability set. If any of them have “Out of Office” or schedule gaps, it can affect your whole calendar display.
Business vs. Location Hours: If you have multiple locations or recently adjusted your location settings, the hours might have reset. Go to Settings > Locations and verify that the correct hours are assigned to the right location.
Try a Quick Refresh: Weirdly enough, just toggling the business hours off and on, or switching to a different time and back, has worked for me in the past. Think of it like giving your booking page a little nudge 😆
Clear Cache or Try Incognito: Sometimes the browser holds onto old data. View your booking site in an incognito/private tab to see if the issue shows up there.

If none of that solves it, it may be a temporary glitch on Square’s end. You can always reach out to support or drop your URL here and we can take a closer look. You're not alone — we got you 💪✨

Re: Appointment hours for staff or business not synced to square website

thebreathingtre — Tue, 04 Nov 2025 14:49:21 GMT

Thanks for the information. None of the suggestions worked. I should just call I assume?

Re: Appointment hours for staff or business not synced to square website

thebreathingtre — Tue, 04 Nov 2025 14:50:20 GMT

my URL is thebreathingtree.com

Re: Appointment hours for staff or business not synced to square website

Stacelyn24 — Tue, 04 Nov 2025 19:44:33 GMT

Yes please do not hesitate to call…Simple because Square’s customer service team can see so much of your account and are very knowledgeable. I hope they get it straightened out for you 🙂