thread Recurring Appointments and Prebooking Report Percentages in Appointments & Bookings

Recurring Appointments and Prebooking Report Percentages

lindsayshell1 — Thu, 30 Oct 2025 17:56:52 GMT

When looking at our Team Performance report under the Operations tab, it shows us percentages for things like client retention, pre-booking, etc. It doesn't appear that recurring appointments that you've set up for your guests show up in that pre-booking percentage. So, for example, a team member who has a full client base and stays busy with recurring appointments looks like they are not pre-booking their guests. It's really throwing off the numbers. Is there a way around this?

Re: Recurring Appointments and Prebooking Report Percentages

_Violet — Mon, 03 Nov 2025 23:17:03 GMT

Hi there, @lindsayshell1 - Thanks for reaching out to us here on the Square Community.

I'm not sure of the answer to this one myself, so I'm going to consult with the Square Appointments Team on this one to get the best answer for you.

I'll reach back out to you here once I gather more info!