thread Re: Square Appointments: are packages redeemed based on quantity or the price of the individual serv in Appointments & Bookings

Square Appointments: are packages redeemed based on quantity or the price of the individual service?

Laura_B — Wed, 02 Apr 2025 22:33:22 GMT

Hello! I am assessing Square appointments and packages for offering class passes to my clients. I searched through the Community Forum and reviewed Help Articles, but I am unable to find a straight answer to my question on whether packages are being redeemed based on quantity or the price of the individual service (in my case, it's a class).

Here is my scenario:

My classes are offered at the price of $25 for a single class.

I want to offer a 10% discount to the clients who purchase a 6-classes pass and a 20% discount to the clients who purchase a 12-class pass. The clients then would book individual classes using the package they purchased to pay for each class.

Once a client books a class using their previously purchased class pass/package as the payment method, I expect the quantity of classes in their package to be reduced by 1. Is this what is going to happen?

What I don't want to happen is that $25 (the price of a single class) gets deducted from their $240 package of 12 classes.

Please note that I want my clients to be self-sufficient and book the classes themselves, instead of me manually booking them into a class and applying their package as the payment method.

Thank you!

Re: Square Appointments: are packages redeemed based on quantity or the price of the individual serv

Sammie_C — Thu, 03 Apr 2025 18:28:59 GMT

Hi @Laura_B, we appreciate you reaching out about this. This is a great question.

As I do not have personal experience using Appointments, I am going to go ahead and tag in a few of our Square Champions on this. @Stacelyn24 @RMConsultingLLC @Doran do you all have any insight on this, by chance?

Re: Square Appointments: are packages redeemed based on quantity or the price of the individual serv

Doran — Thu, 03 Apr 2025 18:38:33 GMT

Hi @Laura_B

yes, the packages decrease by times used.

so for example, I sell a package of three facials at a discounted rate. When the client redeems it the package reduces to 2 and then 1 and then 0.

Re: Square Appointments: are packages redeemed based on quantity or the price of the individual serv

Laura_B — Thu, 03 Apr 2025 19:55:26 GMT

Thank you, @Doran!

Re: Square Appointments: are packages redeemed based on quantity or the price of the individual serv

Laura_B — Thu, 03 Apr 2025 19:56:29 GMT

@Sammie_C Thank you for tagging the champions to my post!

Re: Square Appointments: are packages redeemed based on quantity or the price of the individual serv

Sammie_C — Thu, 03 Apr 2025 20:39:21 GMT

Thank you @Doran for that super fast and helpful response! Really appreciate it.

Re: Square Appointments: are packages redeemed based on quantity or the price of the individual serv

Sammie_C — Thu, 03 Apr 2025 20:40:24 GMT

You are welcome, @Laura_B! Please let me know if you have any other questions about this or anything else Square and I can look into it for you.