thread Re: Appointment accepted text in Appointments & Bookings

Appointment accepted text

NicandCo — Mon, 29 Sep 2025 12:43:41 GMT

Hi there,

is there a way to stop customers receiving the 'your appointment has been accepted' text and just get the 24hr prior reminder text?

I'm using the free version.

Re: Appointment accepted text

MayaP — Tue, 30 Sep 2025 20:47:39 GMT

Hello @NicandCo, I see this is your first post. Thanks for joining. It is always great to welcome a new member to the community! 😊

At the moment, there is not a way to completely stop customers from receiving the “appointment accepted” text. If you have “Business must accept or decline all appointment requests turned on. You can go to your calendar, open the appointment, and click "Accept." Once you do that, a window will show up and you can opt out SMS notifications.

Let me know if you have any additional questions or concerns. I am here for you!

Re: Appointment accepted text

Taylormaidclean — Thu, 07 May 2026 16:42:51 GMT

But if you have to opt out of SMS messages that defeats the whole purpose cuz then they're not getting text appointment reminders. So there's no way for them not to get "your appointment was accepted text" and just to get the appointment reminder text?