Automatic Discount not showing up on my square online booking site

AWitchAwakens — Mon, 22 Sep 2025 13:42:01 GMT

Hello, I created a $5 discount for my Online Guided Meditation Sessions which, at the moment, have 10 variations. While creating it, the is an option to have it work through the POS/Virtual Reg/Etc and the a separate one to have it work through Square Online. I clicked them both. I went to my booking site to see if it worked and a Discount Line does not appear anywhere and it was going to charge me FULL PRICE. Now, when I went into my mobile square appointments and manually scheduled the appointment, the Discount Line appeared and automatically applied the $5 discount. I need my customers to be able to book their own appointments and receive the $5 discount directly from the online appointment site. Am I missing a step somewhere to get this to happen? I am an ONLINE services provider. My customers should be able to receive discounts when booking and paying for their services. Is there anyone who can help me resolve this issue?

Re: Automatic Discount not showing up on my square online booking site

Kassi_ — Mon, 30 Jun 2025 20:59:54 GMT

Hey there, @AWitchAwakens -

Something to note when you look at the settings of the discount.

I know this isn't ideal, but if you click the Learn More when you're in the Edit Discount page, you'll be take to a Support Article that has you set up a vanity code coupon. This will allow that automatic discount to come up whenever your customers are booking online.

Give this a try, please let me know if this doesn't work or you were looking for something else. I am happy to circle back with you!

thread Automatic Discount not showing up on my square online booking site in Appointments & Bookings

Automatic Discount not showing up on my square online booking site

Re: Automatic Discount not showing up on my square online booking site