thread Re: Sales reports on appointment app incorrect in Appointments & Bookings

Sales reports on appointment app incorrect

Troub — Mon, 22 Sep 2025 13:42:27 GMT

My staff likes to look up their sales on the appointment app often. As of 2 weeks ago the reports are no longer showing staff sales correctly. Some things are bumped to untracked employee or just not showing at all. Everything is correct on the dashboard. I emailed customer support and they were no help they just kept sending me protocols that have nothing to do with the issue. Wtf lol.

Re: Sales reports on appointment app incorrect

Summer2024 — Thu, 12 Jun 2025 21:39:23 GMT

Hi, @Troub !

I'm going to outline some troubleshooting steps below 🙂

First, let's verify some basic troubleshooting steps:
- Have all staff members logged out and back into their Square Appointments app?
- Is everyone using the latest version of the Square Appointments app?
This issue could be related to:
- Staff permissions settings
- App synchronization issues
- Staff member linking problems
- Recent Square system updates

Since you mentioned that everything shows correctly on the dashboard but not in the app, this suggests a synchronization or app-specific issue rather than a data problem.

Here are the recommended steps to resolve this:

Immediate fixes for staff members:
- Have each staff member completely close and restart the Square Appointments app
- Check that they're signed in with the correct account
- Ensure their device has a stable internet connection
For you as the administrator:
- Double-check staff permissions in your Square Dashboard
- Verify that all staff members are properly linked to their appointments
- Ensure staff roles and permissions haven't been accidentally changed

Are all staff members experiencing this issue or just some? I'll be on the lookout for your reply.

Re: Sales reports on appointment app incorrect

Summer2024 — Tue, 17 Jun 2025 15:23:46 GMT

@Troub - just following up here! Please let me know if you are still experiencing this issue!

Re: Sales reports on appointment app incorrect

Troub — Fri, 20 Jun 2025 23:47:29 GMT

yes! logging out of the apps seems to have worked so far. thanks this was more helpful than the customer support email.

Re: Sales reports on appointment app incorrect

Summer2024 — Tue, 24 Jun 2025 12:33:17 GMT

Yay! I'm so glad to hear this! Come back to the Community any time you need assitance. We are all happy to help.