How do I charge my client with a no-show or cancellation fee?

WaxExpressions1 — Mon, 22 Sep 2025 13:43:31 GMT

The title of this thread has been edited from the original: cancellation fee.

I have a cancellation policy and no show policy in place, I require a card on file for booking. I have a client who I rebooked her next appointment for and then she canceled her appointment last minute. How do I charge the fee to her card as a cancellation fee? I clicked no-show and was hoping to be able to charge it and it didn't like it has before. What happened?

Re: cancellation fee

Katie_SQ — Tue, 13 May 2025 06:34:09 GMT

Hi @WaxExpressions1,

If a client requests to cancel or modify an appointment outside of your cancellation cut-off window, you’ll be given the option to enforce your cancellation policy.

To do so:

1. Sign in to your Square Dashboard and go to Payments > Appointments > Calendar & Booking.
2. Click on the appointment in your calendar.
3. Canceled appointments are labeled in grey and appointments marked no-show are labeled in red in the client’s record. If you can see the no-show label on the appointment, you should be able to click on the label and press a button that reads: "Charge no-show fee" or similar.

If you're unable to see this option on your Square Dashboard, please let me know!

thread How do I charge my client with a no-show or cancellation fee? in Appointments & Bookings

How do I charge my client with a no-show or cancellation fee?

Re: cancellation fee