thread How can I set up a booking waitlist for new customers? in Appointments & Bookings

How can I set up a booking waitlist for new customers?

danielhall78 — Mon, 22 Sep 2025 13:44:00 GMT

The title of this thread has been edited from the original: waitlist for new customers

Hello, I'm trying to restrict new customers from signing up. I've seen a thread in the past for this but it doesn't appear that there is a solution. Can you tell me if this will be addressed, or no?

Re: waitlist for new customers

Stacelyn24 — Thu, 01 May 2025 14:27:58 GMT

Hey there! As of now, there’s still no built-in feature to fully restrict new customers from booking through Square Online — which I know can be frustrating if you're trying to stay appointment-only for returning clients. The workaround some folks use is setting up a private booking link and only sharing it with existing clients, or requiring a pre-approval step like a form or deposit.

That said, it’s a highly requested feature, and it wouldn’t hurt to submit it again directly through the Square Feedback tool. Fingers crossed it’s on the roadmap soon!

Re: waitlist for new customers

Summer2024 — Thu, 01 May 2025 16:14:17 GMT

Thanks so much for your insight here, @Stacelyn24 ! I also appreciate the workaround as that is what I would suggest too.

@danielhall78 let us know if you have any other questions!