Service Charge Functionality Missing from Square Appointments

SPM-Seattle — Mon, 22 Sep 2025 13:44:01 GMT

Our business requires full pre-payment for all reservations and appointments, along with a 20% service fee that supports our staff and operators. However, Square currently does not allow service charges or auto-gratuity to be added to appointments. The only available workaround—adding it as a tax—creates significant accounting complications and misrepresents the nature of the charge.

When will Square offer support for service charges or auto-gratuity within the Appointments feature? This is a critical functionality for businesses like ours and needs to be addressed.

Re: Service Charge Functionality Missing from Square Appointments

Sammie_C — Tue, 29 Apr 2025 18:18:17 GMT

I appreciate you reaching out, @SPM-Seattle!

You are correct, unfortunately at this time, it is not possible to add a service charge in Square Appointments, besides the workaround you explained.

I took a look into this and I could not find a timeline on when this may be implemented. I did find a post on Ideate in regard to this though. If you would like, I might recommend commenting on that post as well, as the more traffic on a certain Ideate Feature Request, the higher the chance for our project managers to see and implement them.

If I hear of any changes to this, I will definitely keep you posted here. Please let me know if you end up having any other questions in the meantime.

thread Service Charge Functionality Missing from Square Appointments in Appointments & Bookings

Service Charge Functionality Missing from Square Appointments

Re: Service Charge Functionality Missing from Square Appointments