thread Re: What Happened to the start and end times? in Appointments & Bookings

What Happened to the start and end times?

BearHairByChuck — Mon, 22 Sep 2025 13:44:51 GMT

When i used to make an appt, and you clicked on the drop down menu it would show the times starting at the time to are at. Now it reverts to 12am every time and you have to scroll thru all the hours to get to the evening. It's very frustrating and takes a lot more time. Is there anyway to change that back? It started happening 2 or 3 weeks back.

Thanks Chuck

Re: What Happened to the start and end times?

JessPoynter — Fri, 04 Apr 2025 23:06:48 GMT

What hardware are you using to create the appointment (desktop dashboard, app on iPhone, app on Android, Square device)?
The reason I ask is because that often can change how things look/interact as well as gives a good baseline for support to check out various solutions for the issues (coding, settings check, etc.)

Re: What Happened to the start and end times?

BearHairByChuck — Sun, 06 Apr 2025 02:48:46 GMT

Oh, Sorry It's on a Desktop. because on an ios device it shows all the times available at once on the screen. On the desktop it shows as 12am, and you have to scroll.

whereas before it always used to show the time you were at now. show If i move my lunch break by 15 mins, I have to start again at 12am.

So Apparently it's for personal events (which I use a lot). Not appointments. sorry i guess I should have clarified.

Thanks

Re: What Happened to the start and end times?

JJ_ — Tue, 08 Apr 2025 14:09:24 GMT

Hey there, @BearHairByChuck

I want to take a closer look at this for you. Would you be able to share a video of the experience you have on your desktop?

@JessPoynter, Thank you for giving a hand here. If you have a better idea of what @BearHairByChuck is talking about, feel free to jump in as well. I appreciate your help. ✨

Re: What Happened to the start and end times?

BearHairByChuck — Tue, 08 Apr 2025 19:42:42 GMT

Hello and Thank you. I don't see where I can attach a video here? can you show me where or how?

Re: What Happened to the start and end times?

BearHairByChuck — Tue, 08 Apr 2025 19:47:23 GMT

(view in My Videos)

the option wasn't avail in my last reply. But when I clicked reply on my last comment, it was avail. hope this helps. Chuck

Re: What Happened to the start and end times?

BearHairByChuck — Tue, 08 Apr 2025 19:54:03 GMT

(view in My Videos)

here is how it looks for an appointment, and this was how it all used to be for appointment, and personal events.

Re: What Happened to the start and end times?

JJ_ — Thu, 10 Apr 2025 13:47:13 GMT

This is helpful, @BearHairByChuck. Let me investigate this for you and see what could be going on, in the meantime, while I get back to you, I saw that it is possible to enter the time manually instead of having to scroll through the dropdown, this will help you set the time quicker.

Re: What Happened to the start and end times?

BearHairByChuck — Fri, 11 Apr 2025 00:52:57 GMT

Thank you, I didn't realize i could do that, so I will try that.

Re: What Happened to the start and end times?

JJ_ — Mon, 14 Apr 2025 13:38:35 GMT

Hey there @BearHairByChuck!

Good news! Our team has officially recognized this bug in the settings and will release a fix soon. Thank you for reporting this. In the meantime, the solution will be to type the time rather than scrolling to take a quicker action.

Re: What Happened to the start and end times?

BearHairByChuck — Mon, 14 Apr 2025 20:34:32 GMT

Thank you so much. You guys are great! And in the meantime typing it in has helped.
keep up the good work.

Re: What Happened to the start and end times?

anniemcg — Fri, 18 Apr 2025 13:06:39 GMT

I know I'm late to this one, but I can confirm this has also affected the Square Register. Looking forward to the upcoming fix, as it's a bit annoying.

Re: What Happened to the start and end times?

anniemcg — Tue, 17 Jun 2025 21:24:01 GMT

@JJ_ Any updates on this one? I haven't seen any change so far.

Re: What Happened to the start and end times?

BearHairByChuck — Wed, 25 Jun 2025 21:13:50 GMT

After you posted your comment last week @JJ_ It's now fixed. Thank you

Re: What Happened to the start and end times?

anniemcg — Wed, 25 Jun 2025 21:36:58 GMT

You're right, this one looks fixed! Thank you