thread Re: Appointment priority for owners in Appointments & Bookings

Appointment priority for owners

Lb_4 — Mon, 22 Sep 2025 13:46:37 GMT

I recently called square customer service and was told that within their algorithm the owner will receive priority for appointments if someone else is open.

That seemed to be the case for awhile but now it’s been 3-4 appointments where my staff gets assigned an appointment instead of me. I like to delegate it so employees rotate and it’s fair, but it’s only assigning appointments to one of my staff members even if 2-3 other staff is available!

can someone help?

Re: Appointment priority for owners

MayaP — Wed, 26 Feb 2025 23:31:25 GMT

Hey @Lb_4 - Thanks for reaching out. Welcome! 😊

I am tagging some super sellers for their assistance @Doran @Bronze_Palms @a440 @TCSlaguna. I appreciate the help guys! If you need anything else, let me know.

Re: Appointment priority for owners

TCSlaguna — Fri, 28 Feb 2025 01:28:14 GMT

Hi @Lb_4. Interesting situation. Unfortunately I am not familiar with that feature, so I cannot provide any insight. Hoping others can help.

Re: Appointment priority for owners

Lb_4 — Sat, 01 Mar 2025 20:32:48 GMT

Thanks! It seems like no one knows how appointments are assigned. It would be really great if Square could make a priority feature!

Re: Appointment priority for owners

Bronze_Palms — Wed, 05 Mar 2025 19:46:51 GMT

I am not familiar with how appointments are assigned. I figured they were randomized.