https://community.squareup.com/t5/Appointments-Bookings/is-it-possible-to-set-up-different-cancelation-policies-for/m-p/773743#M4392 <DIV class="flex-shrink-0 flex flex-col relative items-end"> <DIV> <DIV class="pt-0"> <DIV class="gizmo-bot-avatar flex h-8 w-8 items-center justify-center overflow-hidden rounded-full"> <DIV class="relative p-1 rounded-sm flex items-center justify-center bg-token-main-surface-primary text-token-text-primary h-8 w-8"><SPAN>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/706888">@05megan10</a>,</SPAN></DIV> <DIV class="relative p-1 rounded-sm flex items-center justify-center bg-token-main-surface-primary text-token-text-primary h-8 w-8">&nbsp;</DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="group/conversation-turn relative flex w-full min-w-0 flex-col agent-turn"> <DIV class="flex-col gap-1 md:gap-3"> <DIV class="flex max-w-full flex-col flex-grow"> <DIV class="min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words text-start [.text-message+&amp;]:mt-5" dir="auto" data-message-author-role="assistant" data-message-id="2b109886-8305-4aee-8a1e-650736335dca" data-message-model-slug="gpt-4o"> <DIV class="flex w-full flex-col gap-1 empty:hidden first:pt-[3px]"> <DIV class="markdown prose w-full break-words dark:prose-invert dark"> <P>That’s an excellent question and a super thoughtful way to manage your locations! At this time, it’s not possible to set up different cancellation policies for individual locations within the same Square account. Currently, <A href="https://squareup.com/help/us/en/article/5493-set-a-custom-cancellation-policy-with-square-appointments" target="_self">cancellation and prepayment</A> settings are applied universally across all locations.</P> <P>&nbsp;</P> <P>However, this is an amazing feature request, and I totally see how valuable it would be to tailor policies for each location's unique needs!&nbsp; I'd recommend submitting this as a <A href="https://community.squareup.com/t5/Ideate/ct-p/Ideate" target="_self">feature request</A> here in the Community. Our team is always listening to feedback like this to enhance functionality for sellers like you!</P> <P>&nbsp;</P> <P>In the meantime, if it helps, you could consider adding custom notes or instructions in your booking settings or confirmation messages to communicate the differences between locations manually. It's not as seamless as an automated policy per location, but it’s a good workaround for now.&nbsp;</P> <P>&nbsp;</P> <P>Let me know if you need further assistance or have other ideas you’d like to share. I'm here to help!&nbsp;</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Fri, 24 Jan 2025 20:36:09 GMT RobynR 2025-01-24T20:36:09Z https://community.squareup.com/t5/Appointments-Bookings/is-it-possible-to-set-up-different-cancelation-policies-for/m-p/772889#M4348 <P class=""><SPAN class="">is it possible to set up different cancelation policies for different locations? I would like to take deposits/prepayment for one location and just hold card for the other location. they both would have different cancelation policies. I already have two locations set up.&nbsp;</SPAN></P> Mon, 22 Sep 2025 13:47:57 GMT https://community.squareup.com/t5/Appointments-Bookings/is-it-possible-to-set-up-different-cancelation-policies-for/m-p/772889#M4348 05megan10 2025-09-22T13:47:57Z https://community.squareup.com/t5/Appointments-Bookings/is-it-possible-to-set-up-different-cancelation-policies-for/m-p/773743#M4392 <DIV class="flex-shrink-0 flex flex-col relative items-end"> <DIV> <DIV class="pt-0"> <DIV class="gizmo-bot-avatar flex h-8 w-8 items-center justify-center overflow-hidden rounded-full"> <DIV class="relative p-1 rounded-sm flex items-center justify-center bg-token-main-surface-primary text-token-text-primary h-8 w-8"><SPAN>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/706888">@05megan10</a>,</SPAN></DIV> <DIV class="relative p-1 rounded-sm flex items-center justify-center bg-token-main-surface-primary text-token-text-primary h-8 w-8">&nbsp;</DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="group/conversation-turn relative flex w-full min-w-0 flex-col agent-turn"> <DIV class="flex-col gap-1 md:gap-3"> <DIV class="flex max-w-full flex-col flex-grow"> <DIV class="min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words text-start [.text-message+&amp;]:mt-5" dir="auto" data-message-author-role="assistant" data-message-id="2b109886-8305-4aee-8a1e-650736335dca" data-message-model-slug="gpt-4o"> <DIV class="flex w-full flex-col gap-1 empty:hidden first:pt-[3px]"> <DIV class="markdown prose w-full break-words dark:prose-invert dark"> <P>That’s an excellent question and a super thoughtful way to manage your locations! At this time, it’s not possible to set up different cancellation policies for individual locations within the same Square account. Currently, <A href="https://squareup.com/help/us/en/article/5493-set-a-custom-cancellation-policy-with-square-appointments" target="_self">cancellation and prepayment</A> settings are applied universally across all locations.</P> <P>&nbsp;</P> <P>However, this is an amazing feature request, and I totally see how valuable it would be to tailor policies for each location's unique needs!&nbsp; I'd recommend submitting this as a <A href="https://community.squareup.com/t5/Ideate/ct-p/Ideate" target="_self">feature request</A> here in the Community. Our team is always listening to feedback like this to enhance functionality for sellers like you!</P> <P>&nbsp;</P> <P>In the meantime, if it helps, you could consider adding custom notes or instructions in your booking settings or confirmation messages to communicate the differences between locations manually. It's not as seamless as an automated policy per location, but it’s a good workaround for now.&nbsp;</P> <P>&nbsp;</P> <P>Let me know if you need further assistance or have other ideas you’d like to share. I'm here to help!&nbsp;</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Fri, 24 Jan 2025 20:36:09 GMT https://community.squareup.com/t5/Appointments-Bookings/is-it-possible-to-set-up-different-cancelation-policies-for/m-p/773743#M4392 RobynR 2025-01-24T20:36:09Z