thread Re: What is a valid duration in Appointments & Bookings

Troubleshooting Square Appointments: "Enter a Valid Duration" Error Message

Leforse6 — Mon, 22 Sep 2025 13:47:59 GMT

The title of this thread has been edited by a Square Moderator from the original: What is a valid duration

I'm being asked for "a valid duration" otherwise it does not set up my appointment how do I bypass this

Re: What is a valid duration

TheRealChipA — Mon, 20 Jan 2025 14:59:25 GMT

Hey there @Leforse6. I just created a test service and set it for 0 hours and 0 minutes. It saved just fine. Are you getting an error message? If so, what is it (a screen shot is just fine)? Or is something else happening?

Re: What is a valid duration

Sammie_C — Fri, 24 Jan 2025 16:16:07 GMT

Hi @Leforse6, we appreciate your post and see you are new to the Square Community. Welcome!

Thank you @TheRealChipA for your helpful insight, as always! I agree, a bit more information would be helpful.

@Leforse6, when you have a moment, could I get a bit more clarification on the exact message you are seeing? Feel free to add some screenshots as well. Also, are you seeing this "a valid duration" message with any array of numbers you are entering or just specific entries?

Please reach back out with this information and I can take a look for you.