thread Re: Appointment in Appointments & Bookings

issue with permissions on Appointments and with service setup

GingerGagne — Mon, 22 Sep 2025 13:48:43 GMT

Questions or Feedback: I need tech support quickly. I lost an employee and now I am having problems with team permissions (including myself (Owner)) and seeing appointments as well as setting up a retreat and having it work correctly for customers. Currently retreat set up is showing up as a service (which is not a category I chose) and asking for staff choices, which should not be a thing. I need help asap!! Thank you Ginger@lavenderanch.com

Re: Appointment

MayaP — Tue, 14 Jan 2025 21:22:48 GMT

Here’s a more polished version:

Hi @GingerGagne , welcome to the Square Community! I’m happy to help, but I’d like to clarify the situation. Are you experiencing:

Issues with team permissions viewing appointments?
A retreat set up under the wrong category?

If you could provide more details, that would be super helpful!

Re: Appointment

GingerGagne — Wed, 15 Jan 2025 17:17:14 GMT

Hello MayaP,

I figured out the setting up of a retreat. The only thing I still cannot do is see appointments via my lap top. From the dashboard, I click on appointments and I get 'were sorry, but something went wrong." message. Clicking on appointments is not giving me access to the calendar. I can see it on the register but not lap top.

Re: Appointment

GingerGagne — Wed, 15 Jan 2025 17:18:33 GMT

I also gave myself all access for team permissions. Not sure whats up

Re: Appointment

MayaP — Tue, 21 Jan 2025 16:41:01 GMT

Hi @GingerGagne,

Thank you for your patience. I’m glad to hear you got the retreat sorted out. Let’s work on resolving this issue together.

You mentioned permissions—are you logged in as an employee or the account owner?
Could you try clearing your browser’s history and cache, then attempt again?
If possible, please share a screenshot of the error message, as that will help us troubleshoot further.

Feel free to tag me in your reply so I can follow up promptly. Thanks!