thread Re: unbookable services in Appointments & Bookings

unbookable services

TEE2 — Mon, 22 Sep 2025 13:48:54 GMT

I have made some options of services unbookable but they are still showing on my site and clients can still select them. How can I fix this?

Re: unbookable services

TheRealChipA — Tue, 31 Dec 2024 16:42:36 GMT

Hey there @TEE2. That is odd, indeed. To help you track down what might be the issue, some more information is needed.

Your website URL
The name of one or two services that have some of the options/variations marked as unbookable online. Also, the variations of those that are marked as such.

Thanks.

Re: unbookable services

TEE2 — Tue, 31 Dec 2024 16:56:31 GMT

Thank you for your assistance. My site is www.transformationsbytheresa.com and all of my services are like this except 2! The titled services should be the only ones showing. The ones listed as "day of service" shouldn't.

Re: unbookable services

TheRealChipA — Tue, 31 Dec 2024 17:02:06 GMT

Ok. I found that on your first service. Can you please edit that service, then open up the “day of service” variation, go to the online booking tab and do screen shots of that to post here?

Re: unbookable services

TEE2 — Wed, 08 Jan 2025 20:45:29 GMT

Re: unbookable services

TEE2 — Wed, 08 Jan 2025 20:45:48 GMT

Re: unbookable services

TEE2 — Wed, 08 Jan 2025 20:46:13 GMT

Re: unbookable services

TEE2 — Wed, 22 Jan 2025 17:59:38 GMT

You've been such a help on my other issue! Have you had a chance to look at this one?

Re: unbookable services

TheRealChipA — Wed, 22 Jan 2025 21:53:11 GMT

@TEE2 That last screen shot is the problem. “Bookable by customers online” must be toggled on for all variations that allow online booking.

Re: unbookable services

TEE2 — Tue, 28 Jan 2025 08:13:57 GMT

That's the service I don't want clients to have access to. They should only be able to book the title service not the day of.

Re: unbookable services

TheRealChipA — Tue, 28 Jan 2025 13:36:55 GMT

I just got back late last night from a 8-day trip. I’ve put your post on my list to get to sometime today. At first glance, this one seems like one I’m going to have to escalate to the moderators so they can consult with the product team. But give me a few hours to be sure.

Re: unbookable services

TheRealChipA — Tue, 28 Jan 2025 21:34:00 GMT

@TEE2 Having had a chance to review our chat, it seems pretty obvious to me that there is a bug/issue in your account somewhere. So I’m going to tag a few Square moderators to review this thread and consult with the product team to hopefully find a resolution for you. I’m sorry both for my delay here and for not being able to resolve this with you. I’ll keep watching the responses here to see how this is fixed.

@_Violet @Summer2024 @Katie_SQ @JJ_